Patient Services Rep I

About the role

The Department 13320 Enterprise Revenue Cycle - Wake Forest NC Main Campus Arrival Emergency Department is seeking a part-time night shift Patient Services Representative (PSR).

Responsibilities

• Greets patients arriving for their appointments.
• Maintains patient flow to ensure efficient and courteous care.
• Completes the registration process for walk-in patients, verifying and updating patient information.
• Verifies and updates insurance information, collects financial liability, and obtains authorization as needed.
• Identifies patients needing financial assistance and refers them to a Financial Counselor.
• Performs visit closure, including checking out patients, scheduling follow-up appointments, and providing necessary documents.
• Maintains knowledge of insurance requirements and guidelines.
• Communicates issues related to customer service and process improvements to management.
• Maintains high accuracy rates and productivity levels.
• Maintains excellent public relations with patients, families, and clinical staff.
• Works collaboratively with others to ensure smooth workflow.

Requirements

• High school diploma or GED.
• Patient access (scheduling, registration, and financial clearance) experience preferred.
• Certified medical assistant experience preferred.

Qualifications

• Ability to identify and understand issues and problems.
• Knowledge and ability to articulate explanations of Medicare, HIPAA, and EMTALA rules and regulations.
• Basic understanding of human anatomy, medical terminology, and procedures.
• Effective oral and written communication skills.
• Mathematical aptitude.
• Proactive communication skills.
• Ability to speak effectively to customers and colleagues.
• Positive interaction with all internal and external customers.
• Ability to handle sensitive and confidential information.
• Experience with Microsoft Outlook, Word, and Excel.
• Ability to read and interpret documents.
• Ability to write routine correspondence, calculate figures, and amounts.
• Ability to work with minimal supervision.
• Problem-solving skills.
• Ability to prioritize tasks and meet productivity requirements.

Skills

• Ability to identify and understand issues and problems.
• Knowledge and ability to articulate explanations of Medicare, HIPAA, and EMTALA rules and regulations.
• Basic understanding of human anatomy, medical terminology, and procedures.
• Effective oral and written communication skills.
• Mathematical aptitude.
• Proactive communication skills.
• Ability to speak effectively to customers and colleagues.
• Positive interaction with all internal and external customers.
• Ability to handle sensitive and confidential information.
• Experience with Microsoft Outlook, Word, and Excel.
• Ability to read and interpret documents.
• Ability to write routine correspondence, calculate figures, and amounts.
• Ability to work with minimal supervision.
• Problem-solving skills.

Benefits

Advocate Health offers a comprehensive suite of Total Rewards, including:

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Education Assistance Program

Pay

$20.80 - $31.20 per hour

Schedule

Part time nights: 10:30p-7a

Work schedule: Week 1: Sunday, Wednesday/ Week 2: Monday, Saturday