Patient Services Rep I

About the role

The Department 13320 Enterprise Revenue Cycle - Wake Forest NC Main Campus Arrival Emergency Department is seeking a part-time night shift Patient Services Representative.

Responsibilities

• Greets patients arriving for their appointments.
• Maintains patient flow to ensure efficient and courteous care.
• Completes the registration process on walk-in patients, verifying and updating patient information.
• Verifies and updates insurance information, calculates and collects patient financial liability.
• Ensures compliance with financial clearance policies and refers patients needing financial assistance to a Financial Counselor.
• Performs visit closure, including checking out patients, scheduling follow-up appointments, and providing patients with necessary documents.
• Maintains knowledge of insurance requirements and guidelines, and proactively communicates issues to management.
• Maintains high accuracy rates and productivity levels to provide excellent customer service.
• Communicates effectively with patients, families, and clinical staff, demonstrating a collaborative approach.
• Identifies and addresses customer service and process improvement opportunities.

Requirements

• High school diploma or GED.
• Patient access (scheduling, registration, and financial clearance) experience preferred.
• Certified medical assistant experience preferred.

Qualifications

• Ability to identify and understand issues and problems.
• Knowledge of Medicare, Medicaid, and third-party payer requirements.
• Effective oral and written communication skills.
• Basic understanding of human anatomy, medical terminology, and procedures.
• Microsoft Outlook, Word, and Excel proficiency.
• Ability to speak effectively and maintain a professional demeanor.
• Experience with ADT software.

Skills

• Mathematical aptitude.
• Problem-solving skills.
• Customer service skills.
• Multi-tasking abilities.

Benefits

This position is eligible for benefits including:

• Paid time off programs.
• Health and welfare benefits such as medical, dental, vision, life, and disability insurance.
• Flexible spending accounts for health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match.
• Opportunities for annual increases based on performance.

Pay

$20.80 - $31.20 per hour.

Schedule

Part-time nights: 10:30p-7a. Work schedule: Week 1: Sunday, Wednesday; Week 2: Monday, Saturday.