Patient Service Rep I

Must be located in the Eastern Time or Central Time Zone.

Schedule

• Full-time position, 40 hours per week
• Hours can vary from 7:30 AM–5:30 PM Monday–Thursday, 8:00 AM–4:30 PM Friday
• Rotating Saturdays from 8:00 AM–3:00 PM
• Training schedule: Monday–Friday, 9:00 AM–5:30 PM EST (approximately 3–4 weeks)

Position is remote; work-from-home criteria must be met. Requires high-speed internet and a quiet, private workspace.

Pay

$16.00 per hour, based on experience.

About the role

Join us in transforming the dental experience. At NADG, we use our individuality and expertise to support partnered dental offices, ensuring they can focus on providing best-in-class patient care. Our guiding principle is empathy, putting every patient first, every visit.

Responsibilities

• Handle a high volume of inbound calls daily
• Present offers to patients and overcome objections to schedule appointments
• Schedule a high volume of appointments efficiently
• Use product knowledge to highlight solutions offered by our practices
• Utilize company databases and software to track progress
• Demonstrate problem-solving skills and take ownership of patient concerns and solutions
• Collaborate with practice teams to resolve patient issues in a timely manner
• Manage sensitive and critical information in compliance with company policies, laws, and regulations
• Collect missing or update outdated patient information
• Consistently meet and exceed department key performance indicators
• Work all scheduled shifts, report on time, and participate in company contests and incentives
• Take on other special projects or responsibilities as assigned

Requirements

• 2+ years of experience providing superior customer service
• Experience with Microsoft Office products (Word, Excel, Outlook) preferred
• Strong computer skills: 45+ WPM, ability to multitask using multiple software programs while maintaining conversations
• Reliable high-speed internet
• Private workspace at home

Benefits

• Comprehensive benefits package including 401k
• Competitive paid time off for full-time and part-time team members, increasing with tenure
• Opportunities for career growth and continuing education
• Professional and flexible work atmosphere that values individuality and patient-focused care