Patient Service Rep I

About the role

The Department 13347 Enterprise Revenue Cycle at Wake Forest Highpoint NC is seeking a part-time Benefits Eligible employee to assist with patient arrival status monitoring and registration.

Responsibilities

• Greet patients arriving for their appointments.
• Maintain patient flow to ensure efficient and courteous service.
• Complete the registration process for walk-in patients, verify and update patient information.
• Verify and collect patient insurance benefits.
• Calculate and collect patient financial liability.
• Request and collect past due and present balances or estimates.
• Ensure completion of financial clearance for non-urgent services.
• Identify and refer patients needing financial assistance to the Financial Counselor.
• Perform visit closure, including checking out patients, scheduling follow-up appointments, and providing patients with necessary documents.
• Stay updated on Medicare, Medicaid, and third-party payer requirements, guidelines, and policies.
• Communicate customer service issues and process improvement suggestions to management.
• Maintain high accuracy rates and productivity levels.
• Maintain excellent public relations with patients, families, and clinical staff.
• Proactively communicate with management regarding issues and opportunities for improvement.

Requirements

• High school diploma or GED.
• Patient access (scheduling, registration, and financial clearance) experience preferred.
• Knowledge of insurance verification and billing.
• Experience as a certified medical assistant preferred.

Qualifications

• Ability to identify and understand issues and problems.
• Knowledge and ability to articulate explanations of Medicare, HIPAA, and EMTALA rules and regulations.
• Mathematical aptitude, effective oral and written communication skills, and critical thinking skills.
• Understanding of basic human anatomy, medical terminology, and procedures.
• Ability to speak effectively to customers or employees of the organization.
• Ability to handle sensitive and confidential information according to internal policies.
• Experience with Microsoft Outlook, Word, and Excel.
• Ability to write routine correspondence, calculate figures and amounts, and communicate with patients.

Skills

• Ability to identify and understand issues and problems.
• Knowledge and ability to articulate explanations of Medicare, HIPAA, and EMTALA rules and regulations.
• Mathematical aptitude, effective oral and written communication skills, and critical thinking skills.
• Understanding of basic human anatomy, medical terminology, and procedures.
• Ability to speak effectively to customers or employees of the organization.
• Ability to handle sensitive and confidential information according to internal policies.
• Experience with Microsoft Outlook, Word, and Excel.
• Ability to write routine correspondence, calculate figures and amounts, and communicate with patients.

Benefits

This position is eligible for a comprehensive suite of Total Rewards including:

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Education Assistance Program

Work Environment

Exposure to a normal office environment. Must be able to sit the majority of the workday. Occasional lifting up to 10 lbs. Operates all equipment necessary to perform the job.

About Advocate Health

Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience, and value-based care. We offer a wide range of benefits and total rewards to support our team members' well-being.