Patient Service Rep I

About the role

The Department 13347 Enterprise Revenue Cycle at Wake Forest Highpoint NC is seeking a Benefits Eligible, Part-time Position.

Responsibilities

• Greets patients arriving for their appointments.
• Maintains patient flow to ensure efficient and courteous service.
• Completes the registration process on walk-in patients, verifying and updating patient information.
• Verifies and updates insurance information as needed.
• Collects patient financial liability and follows Financial Clearance policy for non-urgent services.
• Identifies and refers patients needing financial assistance to the Financial Counselor.
• Performs visit closure, including checking out patients, scheduling follow-up appointments, and providing necessary documents.
• Maintains knowledge of insurance requirements and guidelines.
• Communicates issues related to customer service and process improvements to management.
• Maintains a high accuracy rate and meets productivity standards.
• Maintains excellent public relations with patients, families, and clinical staff.
• Works collaboratively with others to ensure smooth workflow.

Requirements

• High school diploma or GED required.
• Patient access (scheduling, registration, and financial clearance) experience preferred.
• Knowledge of Medicare, Medicaid, and third-party payer requirements.
• Basic understanding of human anatomy, medical terminology, and procedures.
• Effective communication skills, both verbal and written.
• Mathematical aptitude and critical thinking skills.
• Ability to work with minimal supervision and handle sensitive information.
• Experience with Microsoft Office Suite and ADT software.

Qualifications

• Ability to identify and understand issues and problems.
• Knowledge of Medicare, HIPAA, and EMTALA rules and regulations.
• Experience with insurance pre-certification requirements.
• Strong organizational and multitasking skills.
• Positive attitude and ability to work collaboratively.

Skills

• Excellent communication skills.
• Problem-solving abilities.
• Mathematical aptitude.
• Ability to handle sensitive information.
• Ability to work with minimal supervision.
• Ability to communicate effectively with customers and employees.

Benefits

Advocate Health offers a comprehensive suite of Total Rewards, including:

• Compensation and premium pay.
• Incentive pay for select positions.
• Annual increases based on performance.
• Benefits and well-being programs.
• Competitive compensation.
• Generous retirement offerings.
• Career development programs.
• Financial wellness programs.
• Education assistance program.

Pay

$20.40 - $30.60 per hour.

Schedule

Required every other weekend and every other holiday. In addition, pick up shifts as needed.