Patient Services Rep - Cancer Center - Mercy Southeast

About the role

The Patient Service Representative (PSR) serves as the initial point of contact for patients and visitors, ensuring a positive and efficient patient experience.

Responsibilities

• Manage front desk operations and workflows
• Interact with patients, healthcare professionals, and other staff members
• Communicate effectively and professionally
• Enter patient information accurately and maintain confidentiality
• Handle inquiries and concerns with tact and diplomacy
• Work under pressure and maintain composure
• Attend and complete Clinic Core Front Desk Training post-hire

Requirements

• High school diploma or equivalent
• Strong verbal and written communication skills
• Basic computer skills, including data entry and word processing
• Excellent customer service skills
• Accuracy and attention to detail
• Ability to maintain confidentiality and follow privacy policy/procedure
• Adaptability and ability to work under pressure
• Physical requirements: Push, pull, and/or lift up to 50 lbs occasionally, stand and walk during each shift, grip, reach, bend, kneel, twist, and squat to perform duties

Qualifications

• One year of applicable medical office experience preferred