PATIENT SERVICES REP - CALL CENTER

About the role

This position is for the Call Center dept. Under the supervision of the Practice Administrator & Nurse, perform routine clerical duties, answer patients' questions or concerns, and other duties as directed by supervision.

Responsibilities

• Responsible for the integrity of the data.
• If needed, request patients' Medical Records.
• Manage a large amount of inbound and outbound calls.
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.

Qualifications

• A High School Diploma or equivalent required.
• Minimum of one (1) year customer service experience required.
• Demonstrated typing skills for CRT input required.
• Demonstrated ability to accurately conduct and record a patient interview, to obtain clinical, demographic, and financial information.
• Demonstrated ability to handle multiple priorities and to deal calmly with individuals under stress.
• Bi-lingual, Spanish preferred.