Call Center/Patient Service Representative

About the role

We’re hiring a Patient Service Representative to work in our Call Center, serving as the first point of contact for patients needing appointments, information, or support.

Responsibilities

• Answer inbound calls from patients and assist with scheduling, referrals, cancellations, inquiries, and information.
• Verify and update patient records, insurance, and demographics in the EHR.
• Provide friendly, respectful service to all callers.
• Provide basic clinic information (hours, services, providers).
• Handle patient concerns with empathy and escalate issues appropriately.
• Document all call activity in the EHR system.
• Maintain quality, productivity, and accuracy of call handling benchmarks and metrics in a fast-paced environment.

Qualifications

• A high school diploma or equivalent required.
• 1–2 years in call center, healthcare, or customer service setting.
• Strong communication and multitasking skills.
• Bilingual (Spanish/English) preferred.
• Familiarity with EHR systems and HIPAA a plus.
• Athena knowledge preferred.