Patient Service Representative - Call Center

Duties/Responsibilities

• Serve as the first point of contact for patients, providing a welcoming and professional experience.
• Schedule appointments and manage patient information using the EMR system.
• Answer and route phone calls; initiate triage requests when appropriate.
• Check patients in and out, verify insurance, and process payments.
• Maintain accurate medical records and manage incoming/outgoing documentation.
• Support providers with administrative tasks and schedule adjustments.
• Uphold confidentiality and demonstrate respect for diversity and inclusion.
• Participate in quality improvement and compliance activities.

Required Skills/Abilities

• Excellent customer service and communication skills.
• Ability to speak, read, and understand English fluently.
• Proficiency with electronic medical record (EMR) systems.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Comfortable handling sensitive information with discretion.
• Team-oriented with a collaborative mindset.
• Commitment to inclusiveness and cultural sensitivity.

Education And Experience

• Minimum of a high school diploma or equivalent (GED) required.
• 1–3 years of experience working in a medical office or clinic setting required.
• Medical Office Assistant Certification or other related education preferred.
• Familiarity with electronic medical record (EMR) systems, with EPIC experience strongly preferred.
• Bilingual skills in Spanish preferred.