PATIENT SERVICES REP BH - Walton Family Health Center

About the Role

Under the supervision of the Practice Administrator, performs routine clerical duties and is responsible for cash collection, appointment scheduling, registration and financial data entry, and ensuring the integrity of billing, including charge documents. The role requires awareness of the philosophy, standards, objectives, and policies of the Department and the Organization.

Responsibilities

• Schedules patient appointments in the Epic system.
• Makes reminder and no-show calls and provides schedule information to the practice.
• Prints, schedules, and confirms appointments.
• Performs complete registration of patient clinical, financial, and demographic information into the Epic system and ensures data integrity.
• Collects cash from patients for charges and co-payments and completes all necessary documents for payments accrued.
• Matches cash collected to receipts at the end of each session.
• Requests patient charts from the Medical Records Department for distribution and searches for missing charts before clinic sessions as required.

Qualifications

• High School Diploma or equivalent required.
• Minimum of one (1) year of customer service experience required.
• Demonstrated typing skills for CRT input required.
• Demonstrated ability to accurately conduct and record a patient interview to obtain clinical, demographic, and financial information.
• Demonstrated ability to handle multiple priorities and to deal calmly with individuals under stress.
• Bilingual (Spanish) preferred.