Patient Services Rep
RWJBarnabas Health · Lakewood, NJ · 2 days ago
Healthcare$20.63–$25.71/hrFull-time
About the role
The Patient Service Representative (PSR) plays a crucial role in ensuring patient satisfaction and efficient operations within the practice.
Responsibilities
- Prepares for patient visits and triages practice calls
- Schedules patient appointments
- Performs routine clerical tasks such as copying, scanning, faxing, sorting, and distributing mail
- Creates and maintains health record information, files, and organizes as needed
- Collaborates with insurance providers and handles pre-authorizations and certifications
- Answers routine questions in person and over the telephone
- Coordinates with insurance providers and handles pre-authorizations and certifications as necessary
Requirements
- High School Diploma or General Education Degree (GED)
- Relevant experience and/or training, or equivalent combination of education and experience
- Demonstrates a clear understanding of the importance of patient satisfaction and safety
- Strong oral and written communication skills
- Able to multitask and work under pressure
- Able to work independently and in a team environment
Qualifications
- Associates Degree or Bachelor’s Degree preferred
- Previous medical receptionist experience or background in general office
- Knowledge of medical terminology and electronic medical record (EMR) systems
Skills
- Excellent communication skills
- Attention to detail
- Ability to work independently and in a team environment
Benefits and Perks
- Paid Time Off (PTO)
- Medical and Prescription Drug Insurance
- Dental and Vision Insurance
- Retail Retirement Plans
- Short & Long Term Disability
- Life & Accidental Death Insurance
- Tuition Reimbursement
- Health Care/Dependent Care Flexible Spending Accounts
- Wellness Programs
- Voluntary Benefits (e.g., Pet Insurance)
- Discounts through partners such as NJ Devils, NJ PAC, Verizon, and more!
Pay and Schedule
- Pay Range: $20.63 - $25.71 per hour
- Shift: Monday-Thursday, 8:30AM-5:00PM, Friday 7:30PM-4:00PM
- Full-Time, 40 Hours Per Week
- Scheduling Requirements: Shift Working between two locations (Lakewood & Toms River)