Patient Services Rep

About the Role

This position involves greeting and assisting patients, managing front and back office tasks, maintaining accurate records, and ensuring smooth operations in a physician office setting.

Responsibilities

• Check patients in and out of the medical office.
• Assist with patient scheduling, appointments, and referrals for testing or specialists, ensuring medical orders are met.
• Greet patients in a friendly and courteous manner while maintaining a professional demeanor.
• Document and relay patient phone messages accurately.
• Obtain and update registration documents, demographic information, and insurance details.
• Maintain and update patients' electronic medical records to meet compliance requirements.
• Secure, scan, and manage patient medical records.
• Collect co-payments, post outstanding balances, and prepare bank deposits.
• Balance and batch electronic credit card transactions and verify deposit totals with a supervisor.
• Prepare financial documents and maintain a reconciled cash drawer.
• Process interoffice mail and faxed documentation, distributing and organizing as needed.
• Enter drug samples and maintain educational supplies when required.
• Assist other departments as needed and attend staff meetings.
• Use computers for scheduling, registration, and record-keeping, including daily use of phones, fax machines, copiers, and scanners.
• Maintain office supplies and communicate needs to appropriate personnel.
• Ensure compliance with all applicable hospital and department policies, procedures, and protocols.
• Notify management of workload changes to maximize productivity.
• Resolve and follow up on challenging occurrences or situations.
• Maintain a positive attitude toward patients, physicians, co-workers, management, and other hospital staff.
• Contribute to team building and maintain a team-oriented environment.
• Perform other duties as assigned.

Requirements

• Minimum: High School Diploma or Equivalent.
• Preferred: Specialized training in office administrative skills such as computers, software, and data entry.
• Minimum: Previous customer service experience.
• Preferred: 1 or more years of office administrative experience and customer service.