Patient Services Manager

About the role

Lead and manage a team environment fostering morale, passion, quality, and respect. Perform daily inspections, patient rounding, assessments, coaching, and counseling. Educate patients, families, nursing, food service, and other facility staff on nutritional needs. Coordinate and evaluate food service standards to ensure patient satisfaction and nourishment. Provide excellent customer service to correct any issues. Implement and maintain the patient ambassador program for high-quality service. Collaborate with department, facility, and company leadership to achieve goals. Stay informed on patient satisfaction updates, current trends. Participate in departmental meetings and Quality Assurance/Performance Improvement programs.

Responsibilities

• Lead and manage team member recruiting, training, and development
• Lead and manage team member recruiting, training, and development
• Perform daily inspections, patient rounding, assessments, coaching, and counseling
• Educate patients, families, nursing, food service, and other facility staff on nutritional needs
• Cook and serve meals to patients
• Coordinate and evaluate food service standards to ensure patient satisfaction and nourishment
• Take action and provide excellent customer service to correct any issues that occur
• Implement, manage, and maintain the patient ambassador program for high-quality service
• Collaborate with department, facility, and company leadership to achieve goals
• Stay informed on patient satisfaction updates, current trends
• Participate in departmental meetings and Quality Assurance/Performance Improvement programs
• Participate in patient experience workshops and projects led by the organizations

Qualifications

• Experience managing a team and in customer service
• Computer experience with word processing, spreadsheets, and various software
• Must be willing to relocate for promotion opportunities
• Must have or be willing to obtain a valid Serve Safe certification or equivalent
• Not required but a big plus: Certified Dietary Manager, Registered Dietitian, or Licensed Dietitian preferred
• Working knowledge of Press Ganey/NRC Picker

Skills

• Interpersonal Skills: Ability to interact with individuals of all backgrounds
• Communication: Effective written, spoken, and non-verbal communication
• Customer Service: Service-oriented mentality with a focus on exceeding expectations
• Professionalism: Maintain a positive and professional demeanor
• Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
• Team Player: Willingness to provide support where needed to achieve outcomes
• Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
• Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment

Benefits

• Paid time off (vacation and sick)
• Medical, dental, and vision insurance
• 401(k) with employer match
• Employee Assistance Program (EAP)
• Career development and ongoing training

Pay

Competitive salary based on experience and qualifications

Schedule

Flexible schedule to accommodate the needs of the position and the team