PATIENT SERVICES MANAGER

Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services, serving more than 1,000 hospitals and healthcare systems across the country. With over 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients.

About the role

We are seeking an energetic, service-focused Patient Services Manager to lead our Patient Services Team in an acute-care hospital. This is an excellent opportunity for a hospitality leader who knows how to create a great customer experience, build strong teams, and deliver consistent service in a fast-paced environment. Experience in hotels, restaurants, senior living, healthcare, or other high-touch service settings is strongly valued.

Responsibilities

• Lead daily patient dining and meal-service operations
• Hire, train, coach, and develop the Patient Services Team
• Create a welcoming, responsive experience for patients and families
• Partner with clinical teams to ensure dietary needs and preferences are met
• Drive patient satisfaction and service-recovery efforts
• Maintain high standards for food quality, presentation, and sanitation
• Support department goals, quality-improvement programs, and hospital initiatives
• Ensure compliance with HIPAA, patient-rights policies, and regulatory standards

Requirements

• Strong customer service and hospitality leadership background
• Experience managing and developing frontline teams
• Excellent communication, problem-solving, and relationship-building skills
• Foodservice management experience preferred
• Acute-care experience is helpful, but not required
• Associate degree with related experience or bachelor’s degree in hospitality, foodservice management, or a related field
• CDM, DTR, or RD credential preferred
• ServSafe certification preferred
• Comfortable using Microsoft Office, electronic medical records, and diet-office systems

Benefits

• Medical, dental, and vision insurance
• Life insurance / AD&D
• Disability insurance
• Retirement plan
• Flexible time off
• Paid parental leave
• Holiday time off (varies by site/state)
• Personal leave
• Associate shopping program
• Health and wellness programs
• Discount marketplace
• Identity theft protection
• Pet insurance
• Commuter benefits
• Employee assistance program
• Flexible spending accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

This position is eligible for an Employee Referral Bonus.