Patient Services Manager

About the role

Aramark Healthcare+ is seeking a Patient Services Manager to support the Patient Services Operation in the Food & Nutrition Department at Baylor University Medical Center in Dallas, TX. This role focuses on developing and executing dining solutions to meet patient and customer needs and tastes, utilizing technical training and interpreting government-mandated nutritional standards to implement healthy menu plans.

Responsibilities

• Manages patient food service activities, complying with established standards.
• Leads patient service staff to ensure meals are properly prepared and delivered to patients.
• Conducts rounds on patients and departments.
• Oversees the diet office and the service ambassador program.
• Records safety and sanitation compliance.
• Supervises tray line operation and/or the room service program.
• Leverages Aramark's coaching model to engage and develop team members to their fullest potential; rewards and recognizes employees.
• Ensures individual and team performance meets objectives and client expectations.
• Plans and leads daily team briefings.
• Ensures safety and sanitation standards in all operations.
• Maintains effective client and customer rapport for mutually beneficial business relationships.
• Identifies client needs and communicates operational progress.
• Demonstrates excellent customer service using Aramark's standard service model.
• Assists with the completion and maintenance of financial statements relevant to the department.
• Delivers client and company financial targets.
• Adopts Aramark processes and systems, understands performance metrics, data, order, and inventory trends; educates teams on key levers to improve margins.
• Creates value through efficient operations, appropriate cost controls, and profit management.
• Complies with Operational Excellence fundamentals by meeting and maintaining food and labor initiatives.
• Ensures the entire team is trained and able to execute; supervises team regarding production, quality, and control.
• Maintains a safe and healthy environment for clients, customers, and employees.
• Complies with all applicable policies, rules, and regulations, including those relating to safety, health, and wage and hour.
• Note: Job duties may change or new ones may be assigned without formal notice to meet commitments.

Requirements

• At least two years of patient food service experience.
• Some management experience is preferred.
• Bachelor's degree or equivalent experience.

About Aramark

Aramark proudly serves millions of guests every day through food and facilities in 15 countries. Rooted in service and united by purpose, the company strives to do great things for employees, partners, communities, and the planet. Aramark believes a career should develop talents, fuel passions, and empower professional growth, offering opportunities to reach full potential. Learn more at www.aramarkcareers.com or connect on Facebook, Instagram, and Twitter.