Patient Services Manager 2
About the role
Join a role that blends operational leadership with service excellence in a healthcare setting. You’ll oversee mailroom services alongside patient dining operations, ensuring efficient workflows, regulatory compliance, and a consistently positive experience for patients, staff, and visitors. Accountable for managing people, setting direction, and deploying resources; typically responsible for performance evaluation, pay reviews, and hire/fire decisions. Results are primarily achieved through the work of others and depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional, or operational areas, processes, or programs, which may include dotted-line or matrixed management.
What’s in it for you
- Lead two essential service areas that directly support patient experience and hospital operations.
- Make a visible impact by shaping service quality, safety, and satisfaction outcomes.
- Grow professionally through hands-on leadership of frontline teams in a complex environment.
- Foster an inclusive, hospitality-driven culture that values compassion and accountability.
- Gain exposure to healthcare service standards, compliance practices, and operational best practices.
Responsibilities
- Oversee mailroom services and patient dining operations.
- Ensure efficient workflows, regulatory compliance, and a positive experience for patients, staff, and visitors.
- Manage people, set direction, and deploy resources.
- Conduct performance evaluations, pay reviews, and hire/fire decisions.
- Shape service quality, safety, and satisfaction outcomes.
Requirements
- Experience guiding frontline teams within service-driven operations such as mailroom, dining, or healthcare support services.
- Knowledge of patient dining workflows, food safety, sanitation, and clinical nutrition standards.
- Background in staff scheduling, onboarding, and day-to-day operational coordination.
- Commitment to service excellence through patient engagement, rounding, and quality monitoring.
- Organizational skills that support workflow management, performance standards, and continuous improvement.
Qualifications
- Associate degree (Education Requirement).
- 0 - 2 years of management experience.
- 0 - 2 years of related experience.
Pay
$70,000 per year - $75,000 per year.
Benefits
- Medical, Dental, and Vision Care.
- Wellness Programs.
- 401(k) Plan with Matching Contributions.
- Paid Time Off and Company Holidays.
- Career Growth Opportunities and Tuition Reimbursement.
More extensive information is provided to new employees upon hire.
About the company
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.