PATIENT SERVICES LEAD (FULL TIME)

Patient Services Lead

Morrison Healthcare is hiring a full-time Patient Services Lead at Novant Health Clemmons Medical Center located at 6915 Village Medical Circle, Clemmons, NC 27012. Online applications are accepted only. The schedule is full-time, days may vary from 8:30 AM to 5:30 PM, and rotating weekends are required.

Responsibilities

• Oversee systems and processes to ensure the strategic and operational objectives of the Patient Dining Program are met.
• Supervise Patient Dining Associates and ensure they provide services including helping patients make menu selections, assembling, and delivering/picking up their meal trays.
• Work with caregivers and culinary team to determine menu alternatives for patients with food allergies, sensitivities, cultural, ethnic, and religious preferences, or additional selections requested.
• Interact with nursing staff and evaluate daily on patient meal selection, tray completion, tray delivery, and tray retrieval processes.
• Be responsive to patients' needs at all times, communicating problems or concerns to appropriate personnel in a timely manner.
• Aid dietitians by monitoring patients who cannot eat through their mouth, are on liquid diets, or have specific calorie counts to manage.
• Adhere to facility confidentiality and patient rights policies as outlined in HIPAA.
• Comply with regulatory agency standards, including federal, state, and JCAHO guidelines.
• Follow Hazard Analysis Critical Control Point (HACCP) guidelines for meal assembly and distribution.
• Comply with federal, state, and local health and sanitation regulations, as well as department sanitation procedures.
• Complete daily, weekly, or monthly reports as outlined in Morrison Healthcare policies and procedures.
• Perform other duties as assigned.

Qualifications

• Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions.
• Aptitude for effectively operating hospital's admission, discharge and transfer (ADT) system, and other computer-based systems managing patient care records.
• Occasionally lift and/or move up to 100 pounds, maneuver, and push food delivery carts.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identify Theft Protection
• Pet Insurance
• Other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical, Dental, Vision, Life Insurance/AD, Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Qualifications

• Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions.
• Aptitude for effectively operating hospital's admission, discharge and transfer (ADT) system, and other computer-based systems managing patient care records.
• Occasionally lift and/or move up to 100 pounds, maneuver, and push food delivery carts.