PATIENT SERVICES LEAD (FULL TIME)
Patient Services Lead
Morrison Healthcare is hiring a full-time Patient Services Lead at Emory Hillandale Hospital, located at 2801 DeKalb Medical Parkway, Lithonia, GA 30058. Online applications are accepted only. The schedule is full-time with varying days and hours, including weekends. Previous food services and lead experience is required. The pay range is $20.00 to $24.00 per hour.
About the Role
At Morrison Healthcare, you'll join a culture that values caring for people, fostering belonging, and creating moments that truly matter. You'll help nourish patients, caregivers, and communities while upholding the highest standards of detail, quality, and excellence in every meal served. Morrison has supported leading health systems nationwide with culinary, nutritional, and operational expertise for over 70 years.
Responsibilities
- Oversee systems and processes to ensure the strategic and operational objectives of the Patient Dining Program are accomplished.
- Supervise Patient Dining Associates and ensure they provide services that include helping patients make menu selections, assembling, and delivering/picking up their meal trays.
- Work with caregivers and culinary team to determine menu alternatives for patients with food allergies, sensitivities, cultural, ethnic, and religious preferences, or additional selections requested.
- Interact with nursing staff and evaluate daily on patient meal selection, tray completion, tray delivery, and tray retrieval processes.
- Be responsive to patients' needs at all times, communicating problems or concerns to appropriate personnel in a timely manner.
- Aid dietitians in monitoring patients who cannot eat food through their mouth, are on liquid diets, or have specific calorie counts to manage.
- Adhere to facility confidentiality and patient rights policies as outlined in HIPAA.
- Comply with regulatory agency standards, including federal, state, and JCAHO guidelines.
- Follow Hazard Analysis Critical Control Point (HACCP) guidelines for meal assembly and distribution.
- Comply with federal, state, and local health and sanitation regulations, as well as department sanitation procedures.
- Complete all daily, weekly, or monthly reports as outlined in Morrison Healthcare policies and procedures.
- Perform other duties as assigned.
Qualifications
- Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions.
- Aptitude for effectively operating hospital's admission, discharge and transfer (ADT) system, and other computer-based systems managing patient care records.
- Occasionally lift and/or move up to 100 pounds, as well as maneuver and push food delivery carts.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identify Theft Protection
- Pet Insurance
- Other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical, Dental, Vision, Life Insurance/AD, Disability Insurance
- Commute Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- For positions in Washington State, Maryland, or to be performed remotely, click here or copy/paste the link below for paid time off benefits information.
Company Information
Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer. Morrison Healthcare maintains a drug-free workplace.