PATIENT SERVICES LEAD (FULL TIME)

Patient Services Lead

Morrison Healthcare is hiring immediately for full-time Patient Services Lead positions at Palm Beach Gardens Medical Center located at 3360 Burns Road, Palm Beach Gardens, FL 33410. Online applications are accepted only. The schedule is full-time with varying days and hours, details will be provided during the interview.

• Requirement: Prior food service and supervisory experience preferred.
• Pay Range: $18.00 per hour to $22.00 per hour.

About the Role

At Morrison Healthcare, you'll join a culture that values caring for people, fostering belonging, and creating moments that truly matter. You'll work with a team of 1,600 registered dietitians and 1,200 executive chefs to support leading health systems nationwide with culinary, nutritional, and operational expertise.

Essential Duties and Responsibilities

• Oversee systems and processes to ensure the strategic and operational objectives of the Patient Dining Program are accomplished.
• Supervise Patient Dining Associates and ensure they provide services including helping patients make menu selections, assemble, and deliver/pick-up their meal trays.
• Work with the caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities, cultural, ethnic, and religious preferences, or when a patient inquires about additional selections.
• Interact with nursing and evaluate on a daily basis patient meal selection, tray completion, tray delivery, and tray retrieval process.
• Be responsive to patients' needs at all times. Communicate problems or concerns with patients to appropriate personnel in a timely manner, following department procedures.
• Aid dietitians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets, or have a specific calorie count to manage.
• Adhere to facility confidentiality and the patient's rights policy as outlined in the facility's Health Insurance Portability and Accountability Act (HIPAA) policies and procedures.
• Comply with regulatory agency standards, including federal, state, and JCAHO.
• Follow Hazard Analysis Critical Control Point (HACCP) guidelines, a prevention-based food safety system for meal assembly and distribution.
• Comply with federal, state, and local health and sanitation regulations, as well as department sanitation procedures.
• Complete all daily, weekly, or monthly reports as outlined in the Morrison Healthcare policies and procedures.
• Conduct daily associate team meetings following Morrison’s branded GR8 Start Meeting guidelines and template.
• Perform other duties as assigned.

Qualifications

• Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions.
• Aptitude for effectively operating hospital’s admission, discharge and transfer (ADT) system, and other computer-based systems, which manage patient care records.
• The associate must occasionally lift and/or move up to 100 pounds, as well as maneuver and push food delivery carts.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• ID Theft Protection
• Pet Insurance
• Other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical, Dental, Vision, Life Insurance/AD, Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws
• Drug-free workplace policy