Patient Services Intermediate

How to Apply A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. Job Summary We are actively seeking compassionate, enthusiastic, patient-oriented individuals who will share the goal of creating the ideal experience for our patients, family, and team members to provide exceptional customer service and support in the Breast Imaging Department. Responsibilities* Maintain accurate patient records and documentation, ensuring compliance with confidentiality and privacy regulations (HIPAA).High intensity patient flow, must be compassionate and able to manage stressful situations.Manage and expedite patient image/ film flow through the reading room area.Work with physicians on adherence to breast imaging procedures.Assign daily procedure points to radiologists.Manage phone calls from internal and external customers related to procedures.Creating and updating Radiologist worklist.Ensure all images and appropriate comparisons are available on the reading room workstation.Manage daily work queues.Accurately identify and archive outside studies.Identify and contact appropriate physician/ clinics for radiologist requests.Review reading room work list to ensure ER and inpatient exams are available.Review outside reports, request and prepare images for film consult appointments.Request outside images for patient appointments.Prepare MRI cases to be interpreted.Facilitate communication between Technologists and Radiologist.Load images and prepare for BCC conference.Audit logbooks to ensure that incomplete cases are completed in a timely mannerReview annotated images and print accurately for callback appointments ensuring size quantity and images are accurate.Process charts for pathology of procedures daily.Contact BCC with procedure results.Subject to assist in different areas of the breast imaging department.Cross coverage for PS Assistant and Associate rolesAll other duties assigned. Required Qualifications* High School diploma or an equivalent combination of education and experience. Basic computer skills.3 + years of customer service experienceKnowledge of Ambulatory Care workflowsPossess excellent communication skills, and demonstrated ability to interact with a diverse populationKnowledge of MS Word and ExcelExceptional interpersonal skills and ability to work well independently and within a team settingPossess strong organization and prioritization skills; ability to handle multiple responsibilities in a fast-paced environment and demonstrated problem solving skillsExcellent attendance record.Familiar with Medical terminology Desired Qualifications* 3-4 years experience with patient scheduling in Epic.Extensive knowledge of Microsoft Outlook,Epic/Michart, and Cisco Finesse phone systemsorking knowledge of Michart is preferred. Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes. Work Schedule Dayshift 7:45a to 4:45pm. Days vary and some weekends 36 hours per week Work Locations Rogel Cancer Center/Breast Imaging Union Affiliation This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment. Background Screening Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses. Application Deadline Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended. U-M EEO Statement The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.