Patient Services Floater

About the Role

A Patient Service Floater supports daily phlebotomy activities in Patient Service Centers (PSC) or as an In-office Patient Service Technician (PST), ensuring accurate and timely specimen collection. This role requires travel to client locations within a designated region on short notice and involves professional interaction with clients, patients, and PathGroup personnel.

Responsibilities

• Travel to client assignments within a designated region with short notice.
• Greet and treat customers courteously, ensuring a professional and calm environment.
• Collect specimens (e.g., blood, urine, fecal) accurately and on time, following established procedures and reducing patient anxiety.
• Dispose of biohazard fluids, tissues, and contaminated sharps in compliance with laws and policies.
• Complete requisitions accurately in Pathconnect or other PathGroup computer applications.
• Enter patient, specimen, insurance, or billing information into the computer with attention to detail.
• Communicate with clients to verify orders, tests, and billing information (e.g., diagnosis codes, UPIN).
• Research test and client information using the lab computer system.
• Match laboratory requisition forms to specimen tubes; label, centrifuge, split, and freeze specimens as required.
• Package specimens for transport, ensuring integrity through proper storage and labeling.
• Maintain required records, logs, and monthly statistics.
• Perform basic clerical duties (e.g., filing, faxing, mail preparation) and electronic data entry.
• Approve time in attendance software by noon on the Monday following the pay period.
• Submit accurate expense and travel logs on Monday for the prior week or as directed.
• Adhere to grooming, dress code, and lab coat policies, maintaining a neat and professional appearance.
• Manage fluctuating patient flow efficiently and professionally.
• Communicate courteously with clients, patients, and co-workers to foster a cooperative environment.
• Answer telephones in a friendly and helpful manner, incorporating company name and self-identification.
• Perform duties independently and escalate pertinent issues to supervisors.
• Maintain clean, neat, and well-repaired facilities; report repairs or maintenance needs.
• Assist with periodic inventory counts and report shortages or problems.
• Utilize proper PPE and adhere to laboratory safety precautions and procedures.
• Protect patient and company data in alignment with security best practices and regulatory guidelines.
• Familiarize with and abide by the Corporate Compliance Program and all corporate policies, including Privacy and Security policies.
• Collaborate with other departments within PathGroup and subsidiaries as needed.
• Perform other duties as assigned.

Requirements

• Perform forensic and clinical specimen collection and processing duties confidently.
• Ability to travel to client locations within a designated region on short notice.