Patient Services Floater

About the Role

A Patient Service Floater, under the direction of the area supervisor, performs daily phlebotomy activities at Patient Service Centers (PSC) or as an In-office Patient Service Technician (PST). This role involves assisting with coverage at client locations as needed and requires travel within a designated region, often with short notice.

Responsibilities

• Travel to client assignments within a designated region on short notice.
• Greet customers professionally and courteously.
• Ensure accurate and timely collection of all field patient service and PSC specimens.
• Collect specimens (e.g., blood, urine, fecal) according to established procedures, explaining the process clearly to reduce patient anxiety.
• Dispose of biohazard fluids, tissues, and contaminated sharps in compliance with applicable laws and policies.
• Complete requisitions accurately in Pathconnect and other PathGroup computer applications.
• Enter patient, specimen, insurance, or billing information into the computer with a high level of accuracy.
• Communicate with clients to verify orders, test details, and billing information (e.g., diagnosis codes, UPIN information).
• Research test and client information using the lab computer system.
• Match laboratory requisition forms to specimen tubes; label, centrifuge, split, and freeze specimens as required.
• Package specimens for transport, ensuring proper temperature and container use to maintain specimen integrity.
• Maintain required records and documentation, including daily logs and monthly statistics.
• Perform basic clerical duties such as filing, faxing, and preparing mail.
• Approve time in attendance software by noon on the Monday following the end of the pay period.
• Submit accurate expense and travel logs on Monday for the prior week or as directed by management.
• Adhere to departmental and company dress code and grooming policies, including wearing a lab coat.
• Manage fluctuating patient flow efficiently and professionally.
• Display courteous and professional behavior toward clients, patients, and co-workers.
• Answer the telephone in a friendly and helpful manner, incorporating company name and self-identification.
• Perform duties independently and communicate pertinent issues to supervisors for resolution.
• Maintain a neat, clean, and well-repaired facility; report required repairs or maintenance.
• Assist with periodic inventory counts and report shortages or problems to the group leader or supervisor.
• Utilize proper personal protective equipment (PPE) to ensure patient and personal safety.
• Follow all laboratory safety precautions and procedures as outlined in manuals.
• Align job responsibilities with industry best security practices and regulatory guidelines to protect sensitive data, including protected health information (PHI).
• Familiarize and comply with the Corporate Compliance Program and all corporate policies, including Privacy and Security policies.
• Collaborate with other departments within PathGroup and subsidiaries.
• Perform other duties as assigned.