Patient Services Floater

About the role

The Patient Service Floater, under the direction of the area supervisor, performs daily phlebotomy activities at Patient Service Centers (PSC) or In-office Patient Service Technician (PST) locations accurately and on time. This role assists with coverage of client locations as needed and requires travel. The position involves interacting with clients, patients, and PathGroup personnel in a professional and courteous manner while performing forensic and clinical specimen collection and processing duties according to established practices and procedures.

Responsibilities

• Travel to client assignments within a designated region with short notice.
• Greet customers appropriately and treat all customers courteously.
• Ensure all field patient service and PSC specimens are collected accurately and on time.
• Collect specimens according to established procedures and explain the venipuncture or other specimen collection processes clearly and courteously to reduce patient anxiety.
• Dispose of blood or other biohazard fluids or tissue, and contaminated sharps, in accordance with applicable laws, standards, or policies.
• Complete requisitions accurately in Pathconnect and/or other PathGroup computer applications.
• Enter patient, specimen, insurance, or billing information into computer systems with attention to detail.
• Communicate with clients to confirm handwritten orders, verify tests ordered, and obtain accurate billing information such as diagnosis codes and UPIN information.
• Research test and client information using lab computer systems.
• Match laboratory requisition forms to specimen tubes, label, centrifuge, split, and freeze specimens as required by test order.
• Package specimens for transport and store samples according to required temperature protocols to maintain specimen integrity.
• Demonstrate proficiency in proper collection methods and processing of all specimens.
• Maintain required records and documentation, including daily PSC/IOPST Patient Service logs and assist with monthly statistics compilation.
• Perform basic clerical duties such as filing, faxing, preparing mail, and electronic data entry.
• Approve time in attendance software by noon on the Monday following the end of the pay period and submit accurate expense and travel logs on Monday for the prior week or as directed by management.
• Adhere to departmental and company dress code, grooming standards, and lab coat policies, maintaining a neat and clean appearance.
• Utilize time effectively and maintain performance during fluctuating patient flow.
• Display courteous and professional behavior to clients, patients, and coworkers, promoting a harmonious working environment.
• Answer the telephone in a friendly and helpful manner, incorporating the company name, self-identification, and a helpful statement.
• Perform duties independently and communicate pertinent information or issues to supervisor, manager, or group leader for resolution.
• Contribute to a positive work climate and team effort within the department and company.
• Ensure facilities are neat, clean, and in good repair, and advise Group Leader or Supervisor of required repairs and maintenance.
• Assist with periodic inventory counts and report shortages or problems to the group leader or supervisor as they occur.
• Utilize proper PPE to ensure patient and personal safety and exercise all laboratory safety precautions in accordance with procedure manuals.
• Perform job responsibilities in alignment with industry best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.
• Abide by the Corporate Compliance Program and all Corporate policies, including Privacy and Security policies.