Patient Services Floater

About the Role

A Patient Service Floater supports daily phlebotomy activities at Patient Service Centers (PSC) or as an In-office Patient Service Technician (PST), ensuring accurate and timely specimen collection. This role requires travel to client locations within a designated region, often with short notice, and involves professional interaction with clients, patients, and PathGroup personnel.

Responsibilities

• Travel to client assignments within a designated region on short notice.
• Greet customers courteously and professionally.
• Collect field and PSC specimens accurately and on time, following established procedures for venipuncture (blood drawing) and other specimen types (e.g., urine, fecal).
• Explain specimen collection processes clearly to reduce patient anxiety and ensure a calm environment.
• Dispose of biohazard fluids, tissues, and contaminated sharps in compliance with laws, standards, and policies.
• Complete requisitions accurately in Pathconnect and other PathGroup computer applications.
• Enter patient, specimen, insurance, or billing information into systems with attention to detail.
• Communicate with clients to verify orders, tests, and billing information (e.g., diagnosis codes, UPIN).
• Research test and client information using lab computer systems.
• Match laboratory requisition forms to specimen tubes; label, centrifuge, split, and freeze specimens as required.
• Package specimens for transport, ensuring integrity through proper storage, labeling, and adherence to protocols.
• Maintain proficiency in proper collection methods and processing of all specimens.
• Maintain required records, logs, and monthly statistics.
• Perform basic clerical duties (e.g., filing, faxing, mail preparation) and electronic data entry.
• Approve time in attendance software by noon on the Monday following the end of the pay period.
• Submit accurate expense and travel logs on Monday for the prior week or as directed.
• Adhere to grooming, dress code, and lab coat policies; maintain a neat and professional appearance.
• Manage fluctuating patient flow efficiently and professionally.
• Display courteous behavior to clients, patients, and co-workers, fostering a cooperative environment.
• Answer telephones in a friendly and helpful manner, incorporating company name and self-identification.
• Perform duties independently and communicate pertinent issues to supervisors for resolution.
• Contribute to a positive work climate and team effort.
• Ensure facilities are clean, neat, and in good repair; report maintenance needs to leadership.
• Assist with periodic inventory counts and report shortages or problems.
• Utilize proper PPE to ensure patient and personal safety; adhere to lab safety precautions and procedures.
• Protect the confidentiality, integrity, and availability of protected health information and sensitive company data.
• Comply with the Corporate Compliance Program and all corporate policies, including Privacy and Security policies.
• Collaborate with other departments within PathGroup and subsidiaries.
• Perform other duties as assigned.