Patient Services Floater

About the Role

A Patient Service Floater supports daily phlebotomy activities at Patient Service Centers (PSC) or as an In-office Patient Service Technician (PST), ensuring accurate and timely specimen collection. This role requires travel to client locations within a designated region on short notice and involves professional interaction with clients, patients, and PathGroup personnel.

Responsibilities

• Travel to client assignments within a designated region with short notice.
• Greet customers courteously and professionally.
• Collect and process field patient service and PSC specimens accurately and on time.
• Perform venipuncture and other specimen collections (e.g., urine or fecal) following established procedures, ensuring patient comfort and reducing anxiety.
• Dispose of biohazard fluids, tissues, and contaminated sharps in compliance with laws, standards, and policies.
• Complete requisitions accurately in Pathconnect and other PathGroup computer applications.
• Enter patient, specimen, insurance, or billing information into computer systems with attention to detail.
• Communicate with clients to verify orders, tests, and billing information (e.g., diagnosis codes, UPIN).
• Research test and client information using lab computer systems.
• Match laboratory requisition forms to specimen tubes; label, centrifuge, split, and freeze specimens as required.
• Package specimens for transport, ensuring proper temperature and container use to maintain specimen integrity.
• Maintain required records, logs, and monthly statistics.
• Perform basic clerical duties, including filing, faxing, and mail preparation.
• Approve time in attendance software by noon on the Monday following the end of the pay period.
• Submit accurate expense and travel logs on Monday for the prior week or as directed by management.
• Adhere to departmental and company grooming, dress code, and lab coat policies.
• Manage fluctuating patient flow efficiently and professionally.
• Display courteous and professional behavior to clients, patients, and co-workers.
• Answer telephones in a friendly and helpful manner, incorporating company name and self-identification.
• Perform duties independently and communicate pertinent issues to supervisors for resolution.
• Maintain clean, neat, and well-repaired facilities; report repairs or maintenance needs to leadership.
• Assist with periodic inventory counts and report shortages or problems to the group leader or supervisor.
• Utilize proper Personal Protective Equipment (PPE) to ensure patient and personal safety.
• Follow laboratory safety precautions and procedures as outlined in manuals.
• Protect the confidentiality, integrity, and availability of protected health information and sensitive company data in alignment with industry best practices and regulatory guidelines.
• Abide by the Corporate Compliance Program and all corporate policies, including Privacy and Security policies.
• Collaborate with other departments within PathGroup and subsidiaries.
• Perform other duties as assigned.