Patient Services Floater

Patient Service Floater under the direction of the area supervisor performs daily phlebotomy activities of the Patient Service Center (PSC) or In-office Patient Service Technician (PST) accurately and on time. Patient Services Floater works assisting with coverage of client locations as needed. Travel is required. The person in this position interacts with the client, patients, and other PathGroup personnel in a professional and courteous manner and performs with confidence both forensic and clinical specimen collection and processing duties following established practices and procedures.

Responsibilities

• Ready to travel to a client assignment within a designated region with short notice.
• Greets customers appropriately and treats all customers in a courteous manner.
• Ensures all field patient service and PSC specimens are collected accurately and on time.
• Collects specimens according to established procedures.
• Properly explains the process of venipuncture (blood drawing) and/or other specimen collection (e.g., urine or fecal) as required.
• Reduces patient anxiety by providing a calm environment before, during, and after the collection process.
• Disposes of blood or other biohazard fluids or tissue in accordance with applicable laws, standards, or policies.
• Disposes of contaminated sharps in accordance with applicable laws, standards, and policies.
• Completes requisitions accurately in Pathconnect and/or other PathGroup computer applications.
• Enters patient, specimen, insurance, or billing information into the computer with attention to detail to maintain a high level of accuracy.
• Communicates with clients to confirm handwritten orders, verify tests ordered, and obtain accurate billing information (e.g., diagnosis codes, UPIN information).
• Researches test/client information utilizing the lab computer system.
• Matches laboratory requisition forms to specimen tubes; labels, centrifuges, splits, and freezes specimens as required by test order.
• Packages specimens for transport, ensuring proper storage and labeling to maintain specimen integrity.
• Demonstrates proficiency in proper collection methods and processing of all specimens.
• Maintains required records and documentation, including daily records and PSC/IOPST Patient Service logs.
• Assists with the compilation of monthly statistics and data.
• Performs basic clerical duties (e.g., filing, faxing, preparing mail) and electronic data entry.
• Approves time in the attendance software by noon on the Monday following the end of the pay period.
• Submits accurate expense and travel logs on Monday for the prior week or as directed by management.
• Adheres to departmental and company grooming, dress code, and lab coat policies, appearing neat and clean at all times.
• Utilizes time appropriately and maintains fluctuating patient flow.
• Displays courteous and professional behavior to clients, patients, and co-workers, promoting a harmonious working environment.
• Answers the telephone in a friendly and helpful manner, incorporating the company name, self-identification, and a helpful statement.
• Performs duties independently and communicates pertinent information/issues to supervisors for resolution.
• Contributes to a positive work climate and team effort within the department and company.
• Ensures facilities are neat, clean, and in good repair; reports required repairs and maintenance to the Group Leader or Supervisor.
• Assists with periodic inventory counts and reports shortages or problems to the group leader or supervisor.
• Utilizes proper PPE (Personal Protective Equipment) to ensure patient and personal safety.
• Exercises all laboratory safety precautions and adheres to lab procedures as stated in procedure manuals.
• Performs all job responsibilities in alignment with industry best security practices and regulatory guidelines to protect sensitive data.
• Must be familiar with and abide by the Corporate Compliance Program and all Corporate policies, including Privacy and Security policies.
• Works with other departments within PathGroup and subsidiaries.
• Other duties as assigned.

Requirements

• High School Diploma or GED is required; equivalent work experience (3 years) may be considered if permitted by state and laboratory guidelines.
• Medical training as a medical assistant or paramedic preferred.
• Phlebotomy Certification is preferred (required in Louisiana).
• 1–3 years of prior job-related experience is required; 3 or more years preferred.
• Must have reliable transportation and communication.
• Proof of auto insurance required.
• Valid Driver’s License with a minimum of 1 year driving experience.
• Less than 3 minor moving violation convictions within the previous 3 years.
• Overnight stays may be required.