Patient Services Floater

About the role

Patient Service Floater performs daily phlebotomy activities under the direction of the area supervisor, accurately and on time, at Patient Service Centers (PSC) or In-office Patient Service Technician (PST) locations. Travel is required to cover client sites as needed. The role involves interacting with clients, patients, and PathGroup personnel in a professional and courteous manner, performing forensic and clinical specimen collection and processing duties following established practices and procedures.

Responsibilities

• Ready to travel to a client assignment within a designated region with short notice.
• Greet customers appropriately and treat all customers in a courteous manner.
• Ensure all field patient service and PSC specimens are collected accurately and on time.
• Collect specimens according to established procedures.
• Properly explain the process of venipuncture (blood drawing) and/or other specimen collection (e.g., urine or fecal) as required.
• Reduce patient anxiety by providing a calm environment before, during, and after the collection process.
• Dispose of blood or other biohazard fluids or tissue in accordance with applicable laws, standards, or policies.
• Dispose of contaminated sharps in accordance with applicable laws, standards, and policies.
• Complete requisitions accurately in Pathconnect and/or other PathGroup computer applications.
• Enter patient, specimen, insurance, or billing information into computer with attention to detail to maintain high accuracy.
• Communicate with clients to confirm handwritten orders, verify test(s) ordered, and obtain accurate billing information (e.g., diagnosis codes, UPIN information).
• Research test/client information utilizing lab computer system.
• Match laboratory requisition forms to specimen tubes.
• Label, centrifuge, split, and freeze specimens as required by test order.
• Package specimens for transport and store specimen samples according to required temperature.
• Place samples in appropriate collection container/tube, accurately label, and follow different procedures as outlined by specific protocols to maintain specimen integrity.
• Demonstrate proficiency of proper collection methods and proper processing of all specimens.
• Maintain required records and documentation, including daily records and all appropriate PSC/IOPST Patient Service logs.
• Assist with the compilation of monthly statistics and data.
• Perform basic clerical duties, including filing, faxing, and preparing mail.
• Perform electronic data entry.
• Approve time in the attendance software by noon on the Monday following the end of the pay period.
• Submit accurate expense and travel logs on Monday for the week prior or as directed by management.
• Adhere to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times.
• Utilize time appropriately and maintain fluctuating patient flow.
• Display courteous and professional behavior to clients, patients, and co-workers.
• Communicate with co-workers and clients to promote a harmonious and cooperative working environment.
• Answer the telephone in a friendly and helpful manner, incorporating the company name, self-identification, and a helpful statement.
• Perform duties in an independent manner.
• Communicate pertinent information/issues to supervisor, manager, or group leader for resolution.
• Contribute to a positive work climate and team effort within the department and company.
• Ensure facilities are neat, clean, and in good repair; advise Group Leader or Supervisor of required repairs and maintenance.
• Assist with periodic inventory counts and report shortages and problems to the group leader or supervisor as they occur.
• Utilize proper PPE to ensure patient and personal safety.
• Exercise all laboratory safety precautions and adhere to lab procedures as stated in procedure manuals.
• Perform all job responsibilities in alignment with industry best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.
• Be familiar with and abide by the Corporate Compliance Program and all Corporate policies, including the Privacy and Security policies.