Patient Services Floater

About the Role

A Patient Service Floater supports daily phlebotomy activities at Patient Service Centers (PSC) or as an In-office Patient Service Technician (PST), ensuring accurate and timely specimen collection. This role requires travel to client locations within a designated region, often with short notice, and involves professional interaction with clients, patients, and PathGroup personnel.

Responsibilities

• Travel to client assignments within a designated region on short notice.
• Greet customers courteously and professionally.
• Collect and process field patient service and PSC specimens accurately and on time.
• Perform venipuncture and other specimen collections (e.g., urine, fecal) following established procedures, ensuring patient comfort and clarity.
• Dispose of biohazard fluids, tissues, and contaminated sharps in compliance with laws and policies.
• Complete requisitions accurately in Pathconnect or other PathGroup applications.
• Enter patient, specimen, insurance, or billing information into computer systems with high attention to detail.
• Communicate with clients to verify orders, tests, and billing information (e.g., diagnosis codes, UPIN).
• Research test and client information using lab computer systems.
• Match laboratory requisition forms to specimen tubes; label, centrifuge, split, and freeze specimens as required.
• Package specimens for transport, ensuring integrity through proper storage and labeling.
• Maintain required records, logs, and monthly statistics.
• Perform basic clerical duties, including filing, faxing, and mail preparation.
• Approve time in attendance software and submit accurate expense/travel logs as directed.
• Adhere to grooming, dress code, and lab coat policies; maintain a neat and professional appearance.
• Manage fluctuating patient flow efficiently and professionally.
• Communicate courteously with clients, patients, and co-workers to foster a cooperative environment.
• Answer telephones in a friendly and helpful manner.
• Work independently and escalate pertinent issues to supervisors.
• Maintain clean, orderly facilities and report repairs or maintenance needs.
• Assist with inventory counts and report shortages or problems.
• Use proper PPE and follow laboratory safety precautions as outlined in procedure manuals.
• Protect patient and company data in alignment with security best practices and regulatory guidelines.
• Comply with the Corporate Compliance Program and all corporate policies, including Privacy and Security policies.
• Collaborate with other PathGroup departments and subsidiaries as needed.
• Perform additional duties as assigned.