Patient Services Floater

Patient Service Floater under the direction of the area supervisor performs daily phlebotomy activities accurately and on time at Patient Service Centers (PSC) or as an In-office Patient Service Technician (PST). This role assists with coverage of client locations as needed and requires travel within a designated region.

Responsibilities

• Ready to travel to client assignments within a designated region with short notice.
• Greets customers professionally and courteously.
• Ensures all field patient service and PSC specimens are collected accurately and on time.
• Collects specimens (e.g., blood, urine, fecal) according to established procedures, explaining processes clearly to reduce patient anxiety.
• Disposes of biohazard fluids, tissues, and contaminated sharps in compliance with laws, standards, and policies.
• Completes requisitions accurately in Pathconnect and other PathGroup computer applications.
• Enters patient, specimen, insurance, or billing information into the computer with attention to detail.
• Communicates with clients to verify orders, tests, and billing information (e.g., diagnosis codes, UPIN).
• Researches test and client information using the lab computer system.
• Matches laboratory requisition forms to specimen tubes; labels, centrifuges, splits, and freezes specimens as required.
• Packages specimens for transport, ensuring proper temperature and container use to maintain specimen integrity.
• Demonstrates proficiency in proper collection methods and processing of all specimens.
• Maintains required records, logs, and monthly statistics.
• Performs basic clerical duties (e.g., filing, faxing, preparing mail) and electronic data entry.
• Approves time in attendance software by noon on the Monday following the end of the pay period.
• Submits accurate expense and travel logs on Monday for the prior week or as directed by management.
• Adheres to departmental and company grooming, dress code, and lab coat policies.
• Manages fluctuating patient flow efficiently and professionally.
• Displays courteous and professional behavior to clients, patients, and coworkers, fostering a cooperative environment.
• Answers the telephone in a friendly and helpful manner, incorporating company name and self-identification.
• Performs duties independently and communicates pertinent issues to supervisors for resolution.
• Contributes to a positive work climate and team effort.
• Ensures facilities are neat, clean, and in good repair; reports maintenance needs to supervisors.
• Assists with periodic inventory counts and reports shortages or problems.
• Utilizes proper PPE to ensure patient and personal safety; adheres to lab safety precautions and procedures.
• Performs job responsibilities in alignment with industry security practices and regulatory guidelines to protect sensitive data.
• Familiar with and abides by the Corporate Compliance Program and all Corporate policies, including Privacy and Security policies.
• Collaborates with other departments within PathGroup and subsidiaries.
• Performs other duties as assigned.

Requirements

• Interacts professionally with clients, patients, and PathGroup personnel.
• Performs forensic and clinical specimen collection and processing with confidence.
• Capable of maintaining a calm environment for patients before, during, and after specimen collection.