Patient Services Coordinator - PT/PRN - Days - Doctors Comm Med Ctr
Position Purpose
To process patients through the admission procedures as quickly as possible while collecting complete and accurate personal, clinical and financial information. The information, which should be gathered in an effective and courteous manner, is used to identify patients, ensure compliance with admission criteria, and establish liability for payment and to bill and collect an account from third-party intermediaries and insurance companies.
Role Specific Competencies
Attempt to collect patient deposits or other uninsured balances on accounts.
Negotiates deposits and payment arrangements with patients and/or guarantors
Makes referrals for Charity Care and Medical Assistant to hospital staff
Contacts physicians to postpone services when financial clearance cannot be obtained
Attends in-service education programs, departmental and hospital meetings
Communicates with Physicians and other departments regarding patient treatment
Contacts physician offices for orders for patient care
Seeks fax orders when necessary
Communicates with Nursing, Environmental Services regarding bed placements and discharges for inpatients
Communicates with Discharge Planning when demographic or insurance changes are made for patient registrations
Obtains interpreter for communications for hearing impaired or when there is a language barrier preventing completion of the registration process
Contacts insurance companies for patient benefits and authorization approval for patient care
Contact may be made by phone or when required by payors, contact is made by the internet to determine patient covered benefits
Documents on-line admission or other patient service dates to initiate payors and hospital utilization review process
Documents under hospital computer system the coverage data and any special billing instructions
Routinely seeks information from physician offices to obtain authorizations for service
May request from physicians that service be rescheduled when payment from insurance or patient is doubtful
Follows and knows general hospital policies and procedures
Knows emergency codes
Follows documented policies and procedures of the department and the hospital
Attends staff meetings when requested
Qualifications and Experience
Ability to type at least 30 wpm minimum
High School Graduate required
Medical terminology preferred
Three (3) years health care experience in admitting preferred
Physical Requirements
Concentrate on moderate to fine detail for extended periods of time
Must be able to hear normal sounds with some background noise
Remembers schedules, tasks to be completed, where activities left off, etc.
Routinely lifts objects under 20 pounds
Understand and can operate from the conceptual basis of tasks and activities
Benefits
Medical, Dental, and Vision Insurance
Retirement Plan with employer contribution
Paid Time Off
Tuition Assistance Benefits
Employee Referral Bonus Program
Paid Holidays, Disability, and Life/AD&D for full-time employees
Wellness Programs
Employee Assistance Programs and more
Luminis Health Benefits Overview
Medical, Dental, and Vision Insurance
Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
Paid Time Off
Tuition Assistance Benefits
Employee Referral Bonus Program
Paid Holidays, Disability, and Life/AD&D for full-time employees
Wellness Programs
Employee Assistance Programs and more
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Life & Survivor Benefits
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