Patient Service Coordinator - PT

About the role

Blue Cloud is the nation’s largest pediatric Ambulatory Surgery Center (ASC) company, specializing in dental restorative and exodontia procedures for pediatric and special needs patients under general anesthesia. As a mission-driven organization, we are committed to providing safe, high-quality, and accessible care while helping reduce costs for families and payors. Blue Cloud’s ASC-based model offers an exceptional working environment supported by a close-knit surgical team of Dentists, Anesthesiologists, Registered Nurses, Registered Dental Assistants, and other dedicated healthcare professionals.

At Blue Cloud, our vision is to be the leader in safety and quality for pediatric dental patients receiving care in a surgery center environment. Our core values guide the decisions of our talented team every day, shaping how we care for our patients, support their families, and work together toward achieving that vision: we cheerfully work hard; we are individually empathetic; we keep our commitments.

You demonstrate a strong work ethic, a positive attitude, and a genuine commitment to delivering exceptional patient care. You thrive in a fast-paced, team-oriented environment and are dedicated to supporting a culture of collaboration, professionalism, and excellence. You value working alongside others to ensure every patient receives the highest quality care and service throughout their experience with the Surgery Center.

The Patient Service Coordinator serves as the first point of contact for patients, families, and visitors, delivering exceptional customer service and ensuring a positive patient experience. This role is responsible for patient registration, appointment scheduling, insurance and demographic verification, and the completion of required forms and documentation. The Patient Service Coordinator works closely with patients, providers, and clinical staff to facilitate efficient office operations, maintain accurate records, and support seamless patient care from registration through discharge. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of the position.

Responsibilities

• Serve as the primary front desk representative and first point of contact for patients, families, and visitors.
• Deliver exceptional customer service by providing professional, courteous, and timely assistance during every patient interaction.
• Welcome patients, facilitate registration, collect required documentation, and address questions or concerns to ensure a positive patient experience.
• Manage daily schedules and verify that all required paperwork, authorizations, and pre-appointment requirements are completed prior to the date of service.
• Obtain, verify, and update patient demographic, insurance, and contact information with accuracy.
• Process insurance verifications, collect copayments, deductibles, and other patient financial responsibilities, and assist with anesthesia billing requirements as applicable.
• Maintain clear and effective communication with patients, providers, management, and facility staff regarding scheduling updates and patient needs.
• Escalate patient concerns, service issues, or complex inquiries to the appropriate team member or department for resolution.
• Prepare and distribute procedure-related documentation and correspondence to referring providers and other authorized parties.
• Maintain accurate patient records and documentation in accordance with organizational policies and procedures.
• Support a positive, collaborative work environment and contribute to overall team success.
• Assist with maintaining a clean, organized, and welcoming reception and waiting area in accordance with infection control standards.
• Generate reports and provide information requested by management while proactively communicating operational concerns.
• Comply with all HIPAA requirements, federal and state regulations, company policies, and Blue Cloud’s Code of Conduct and Compliance Program.
• Participate in required training, meetings, and continuing education activities to stay current on workflows, services, systems, and organizational updates.

Requirements

• High school diploma or equivalent required.
• One to three years of customer service experience in a high-volume medical, dental, or healthcare office environment preferred.
• Strong critical thinking, problem-solving, and analytical skills with the ability to manage multiple priorities effectively.
• Excellent verbal and written communication skills with a professional and patient-focused approach.
• Proficiency in Microsoft Office applications, including Word, Excel, and other office technology systems.

Qualifications

• Previous experience working in a patient care, healthcare, medical, or dental office environment preferred.
• Bilingual in English and Spanish, with the ability to communicate effectively with a diverse patient population.

Skills

• Communication Proficiency
• Detail Oriented
• Ethical Conduct
• Collaboration
• Quality Improvement
• Stress Management/Composure
• Customer/Client Focus
• Discretion
• Problem Solving/Analysis

Benefits

• 401(k) retirement plan with company matching contributions.
• Work schedule with no on-call responsibilities, no weekend shifts, and no holiday requirements, allowing for excellent work-life balance.