Patient Services Coordinator (PSC) – Lincolnshire, IL (Part-Time)

About the role

This healthcare administration role functions as a front desk coordinator, medical receptionist, and patient access specialist within a fast-paced orthotic and prosthetic clinic environment. The Patient Services Coordinator plays a central role in patient intake, scheduling, insurance verification, clinic operations, and healthcare customer service, ensuring an organized and compassionate experience from check-in through follow-up.

Responsibilities

• Serve as the primary front desk contact for patients, families, and visitors
• Manage patient scheduling, appointment coordination, and phone communication
• Complete patient intake processes including demographic entry and insurance documentation
• Perform insurance verification and explain financial responsibility clearly and professionally
• Collect and maintain HIPAA acknowledgments, consent forms, and Supplier Standards documentation
• Support clinicians by coordinating patient flow and ensuring accurate documentation
• Aid in billing support, scanning, records management, and administrative tasks
• Maintain a clean, organized, and welcoming outpatient clinic environment
• Collaborate with referral sources and internal teams to support continuity of care
• Participate in training and ongoing professional development

Requirements

• High school diploma or equivalent
• Authorization to work in the United States
• Strong customer service, communication, and organizational skills
• Proficiency with computers, office equipment, and data entry systems
• Ability to lift up to 50 pounds as required for clinic operations
• 3+ years of experience in a healthcare, medical office, patient access, or administrative support role
• Experience with insurance verification and patient financial counseling
• Familiarity with medical terminology and outpatient clinic workflows
• Experience using electronic health record (EHR) or patient management systems

Qualifications

• High school diploma or equivalent
• Authorization to work in the United States

Skills

• Strong customer service, communication, and organizational skills
• Proficiency with computers, office equipment, and data entry systems
• Ability to lift up to 50 pounds as required for clinic operations
• Experience with insurance verification and patient financial counseling
• Familiarity with medical terminology and outpatient clinic workflows
• Experience using electronic health record (EHR) or patient management systems

Benefits

• Starting pay: $20.00 per hour
• Pay increase to $21.00 per hour after 90 days of employment
• Competitive benefits package, with details provided during the interview process
• Stable, growing healthcare organization with long-term career advancement opportunities
• Supportive team environment with training and development opportunities

Pay

Starting pay: $20.00 per hour

Pay increase to $21.00 per hour after 90 days of employment

Schedule

Full-time position