Patient Services Coordinator - Per Diem

About the role

Under general supervision, the Patient Services Coordinator provides administrative support to health care providers in high-volume ambulatory settings, functioning as the primary interface between the patient and the providers.

Responsibilities

• Provides administrative support to health care providers in high-volume ambulatory settings, functioning as the primary interface between the patient and the providers.
• Organizes priorities, completes tasks, manages confidential patient information, schedules patient appointments and diagnostic testing, referrals, and other managed care related issues.
• Greets patients and visitors, performs all patient check-in duties including payment collection, informs patients of anticipated wait times, and collects and ensures all necessary paperwork is completed.
• Coordinates interpreter services and patient transportation, as necessary.
• Maintains patient confidentiality in compliance with HIPAA guidelines.
• Performs other duties as assigned.

Requirements

• Required Competencies: Service Excellence, Attention to Detail, Communication, Collaboration & Teamwork, Flexibility & Resilience.
• Essential Qualifications, Knowledge, Skills, and Abilities Required for the Position: Interpersonal Requirements, Technical Requirements, Environmental Requirements, Physical Requirements, Additional Job Details, Special Requirements.

Qualifications

• Associate degree in Secretarial Science/Business, or a secretarial training certificate program, preferred.
• Highschool diploma required.
• Medical experience in a Doctor’s office is strongly preferred.
• Minimum of 2 years secretarial experience or equivalent in a medical or health care related setting preferred.
• Excellent Customer Service skills.
• Computer skills including MS Office necessary to utilize multiple programs required.
• Valid driver’s license preferred to run errands locally or if delivery of equipment is required.

Skills

• Proficiency with MS Windows and strong keyboard skills.
• Demonstrated understanding of managed care and other insurance plans.
• Knowledge of HIPAA Confidentiality and Privacy Policies.
• Understanding of NCH/NCMG emergency protocols.
• Scheduling systems knowledge preferred.
• Knowledge of medical terminology and Epic systems experience desirable.

Benefits

At Mass General Brigham, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

Pay

$25.85 - $49.08/Hourly Grade SN1S10

Schedule

Days, evenings, weekends, and holidays required for this position.