Patient Services Coordinator - Outpatient Infusion at Penn Medicine Valley Forge

Responsibilities

• Ensure compliance with regulatory standards.
• Manage day-to-day planning, operations, and problem-solving for assigned areas.
• Develop and maintain APM templates and master schedules.
• Oversight of AHIQA, running regular financial reports, and monitoring performance metrics.
• Resolve work queues and issues from front-end reports.
• Proactively prioritize recovery of missing charges.
• Generate/run reports to monitor real-time performance.
• Communicate changes appropriately and disseminate information.
• Work with managers and providers to establish, implement, and maintain practice policies, procedures, and efficient systems.
• Assist staff in resolving difficult patient situations or complaints.
• Participate in the interviewing process and oversee the training of new hires.
• Perform surgery scheduling, as needed/required by the practice.
• Provide administrative support to physicians or managers.

Qualifications

• H.S. Diploma/GED (Required)
• 3+ years Medical office experience (or equivalent combination of education and experience).
• Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience.

Skills

• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively.
• Knowledge of insurance requirements and patient service and billing procedures.

Benefits

Our comprehensive benefits program includes:

• One of the finest prepaid tuition assistance programs in the region.
• Employee wellness programs.
• Flexible spending accounts.
• Retirement savings plans.
• Health and wellness programs.

Pay

Details about pay will be provided upon interview.

Schedule

Details about the schedule will be provided upon interview.