Patient Services Coordinator Lead-Cancer Center

About Us

We are ushering in a new era of healthcare where achieving good health is just the beginning. At UVA Community Health, part of the world‑class UVA Health academic health system, we are committed to caring for the whole person by building meaningful connections with our patients in the local setting of UVA Health’s community hospitals, outpatient locations, and provider offices. By combining our team’s talent and expertise, the breadth of capabilities across the entire UVA Health system, and our dedication to community wellness, we are bringing expert care close to home.

Job Summary

• Schedules and registers patients for the outpatient clinic.
• Verifies eligibility for patients and ensures all pre‑authorizations, referrals, and pre‑certifications are obtained as necessary.
• Trains new Patient Service Coordinator team members.
• Responsible for daily operations of the front office, quality and outcomes of front office processes, and leading front office throughput.
• Serves as a liaison with revenue cycle staff.
• Ensures timely billing and appropriate collections of co‑pays, etc.
• Leads staff meetings/huddles for front office staff, owns schedule and coverage, and serves as a liaison with the supervisor or clinic leader for any front office issues.
• Performs other job‑related duties as directed by the Supervisor or clinic leader.

Qualifications

• Education: High School Diploma or GED required; Associate’s Degree or equivalent combination of education and experience preferred.
• Experience: Minimum of 2 years of related experience (admitting, business office, scheduling) required; previous leadership experience preferred.
• Licensure: None.
• Required Skills/Requirements:
  • Knowledge of basic medical terminology.
  • Excellent verbal and written communication with a high degree of customer service.
  • Background of insurance knowledge; ability to comprehend insurance cards and benefit details.
  • Ability to deal directly with the public in a professional and empathetic manner.
• Preferred Skills/Requirements:
  • Proficiency in Windows and Microsoft Office.

Competencies

• Communications: Communicates effectively with all levels of clinic staff and visitors; greets and assists visitors; answers all incoming telephone calls and provides accurate information; attends assigned meetings and serves as a communication ambassador for the organization.
• Teamwork: Works within a team to achieve patient and team goals; shares and initiates regular, professional communication with co‑workers; facilitates and participates in regular staff meetings; demonstrates willingness to adjust activities to accommodate team members/internal customers; resolves conflicts independently as appropriate; accepts responsibility for actions and responds positively to feedback.

Physical Demands

• Physical Demand Code: Medium to Heavy.
• Constant standing, frequent walking, and bending/stooping.
• Proficient communicative, auditory, and visual skills; attention to detail and ability to write legibly.
• Ability to lift/push/pull 100 lb; for any weight over 35 lb, use safe‑handling equipment.
• May require use of safety equipment such as a HEPA mask for infection prevention.
• On‑call responsibilities: No.
• Travel between campus buildings, remote facilities, and out‑of‑town as needed: Yes.

Pay

The base compensation range for this role is $17.00 – $25.26 hourly. Individual compensation will be determined by the selected candidate’s qualifications, previous work experience, and/or education. The pay range does not include any applicable incentive compensation programs such as shift differentials, clinical ladders, or other incentives that may be available for eligible positions.