Patient Services Coordinator II - Float

About the role

Illinois Bone & Joint Institute, LLC (IBJI) is excited to announce a Patient Services Coordinator Float opportunity at its Plainfield, Channahon, Joliet, Mokena, New Lenox, Frankfort, Shorewood, Homer Glen, and Tinley Park clinics.

Responsibilities

• Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
• Prepare paperwork to facilitate efficient operation and excellent customer service
• Answer general inquiries, answer phone calls, perform patient triage, and escalate issues to appropriate staff
• Schedule appointments, register/pregistration procedures, check in/out patients, prepare paperwork, collect/post patient responsibility payments, verify insurance and manage referrals
• Aid in training staff and mentoring new employees within the department
• Maintain a clean and safe work environment
• Perform other office duties as assigned

Requirements

• High school diploma or equivalent required
• Associates degree preferred (healthcare concentration field a plus)
• Minimum three years experience in customer service role required (medical office experience is a plus)
• Minimum 1 year in a patient services related role required
• EHR experience with Epic experience preferred
• Knowledge in medical terminology preferred
• Ability to handle highly confidential, sensitive and non-routine information
• Familiarity with scheduling and rearranging appointments
• Good working knowledge of Microsoft Office and Windows-based computer applications
• Insurance payer and eligibility knowledge
• Team player
• Able to work in a fast-paced environment and have a flexible schedule as needed
• Neat, professional appearance
• Strong written and verbal communication skills
• Results oriented with concern for appropriate process
• Willingness to attend and successfully complete ongoing training required to maintain responsibilities

Physical/Mental Demands

• Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard
• Physical demands may also include, stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor
• Work is performed in a fast paced office environment and involves frequent contact with physicians, staff, patients, and the public
• Work may be stressful at times
• Contact may involve dealing with angry or upset people

Environmental/Working Conditions

• Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice
• Work is performed in a fast paced office environment and involves frequent contact with physicians, staff, patients, and the public
• Work may be stressful at times
• Contact may involve dealing with angry or upset people

Pay

$19.00 - $24.00 /hr