Patient Services Coordinator II-Cardiac Services

About the role

The Patient Services Coordinator II plays a crucial role in the delivery of healthcare services, serving as a liaison for patient care activities in the practice and ensuring quality patient care during patient visits. This role helps educate patients on their care plans and coordinates services with Primary Care Providers and outpatient diagnostic testing facilities. The Patient Services Coordinator II prioritizes work in alignment with the needs of patients, families, and caregivers.

Responsibilities

• Works cohesively with the Primary Care Provider to facilitate patients’ care plans, participating in daily huddles and monthly case discussions, facilitating appointments, coordinating information, and continuing care requirements.
• Collaborates with other clinical staff to resolve issues impacting patients’ care progression.
• Monitors and updates dashboards with reminders and alerts to organize daily tasks, such as visit status reminders, follow-up appointments, authorizations for medical review, coordination of specialty appointments, and resolving billing errors.
• Contacts insurance carriers for patients’ pre-certification; consults with Department/Practice Manager regarding patients’ needs or addressing escalated issues.
• Provides front-end coverage as needed; records telephone encounters for routing to appropriate Providers.
• Serves as a liaison with Physicians, patients, and clinical staff to connect patients with relevant internal and external resources.
• Provides recommendations for process and service improvements to promote patient satisfaction and address issues.
• Delivers thoughtful and informative responses to patients while guiding them through their healthcare options.
• Maintains understanding of medical terminology and practices used within the hospital through further education.
• Performs other duties as assigned.

Requirements

• 4+ years of healthcare, customer service, or relevant experience.
• AAS degree or a combination of education and relevant experience; Bachelor’s degree preferred.
• Medical Terminology Certificate highly desirable.

About the Employer

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care and transforming healthcare through innovation, education, and collaboration. The Health System includes more than 48,000 employees across eight hospitals, over 400 outpatient practices, 300+ labs, a school of nursing, and a leading school of medicine and graduate education.

Mount Sinai advances health for all people by tackling complex healthcare challenges, leveraging new scientific learning, and applying innovative approaches such as artificial intelligence and informatics. The system is consistently ranked among the top hospitals by U.S. News & World Report, including high "Honor Roll" status, and excels in specialties such as Geriatrics, Cardiology, Neurology, Orthopedics, and Pediatrics. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding.

Pay

The salary range for this role is $17 - $35.1249 per hour. Actual salaries depend on factors such as experience, education, and operational need. The range does not include bonuses, incentive pay, or other forms of compensation or benefits.