Patient Services Coordinator, Home Health

About the role

The Patient Services Coordinator is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management.

Responsibilities

• Manages schedules for all patients
• Edits schedule for agents calling in sick, ensuring patients are reassigned timely
• Updates agent unavailability in worker console
• Initiates infection control forms as needed, sends the HRD the completed “Employee Infection Report” to upload in the worker console
• Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences
• Refers clinical questions to Branch Director as necessary
• Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff
• Completes requested schedule as task appears on the action screen
• Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit
• Completes requested schedules for all add-ons and applicable orders
• Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen
• Schedules TIF OASIS collection visits and deletes remaining schedule
• Reschedules declined or missed (if appropriate) visits
• Processes reassigned and rescheduled visits
• Ensures supervisory visits are scheduled
• Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report
• Prepares weekly Agent Schedules
• Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff
• Verifies visit paper notes in scheduling console as needed
• Assists with internal transfer of patients between branch offices
• If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department
• Initiate Employee / Patient Infection Reports as necessary
• If clinical, may be required to perform patient visits and / or participate in on-call rotation

Requirements

• Excellent communication skills, ability to interact well with a diverse group of individuals, strong organizational skills, and ability to manage and prioritize multiple assignments
• At least 1 year of home health experience
• Prior packet review / QI experience preferred
• Coding certification preferred

Pay

Scheduled Weekly Hours: 40

Compensation range: $40,000 - $52,300 per year (good faith estimate of starting base pay for full-time employment at time of posting; actual pay may vary based on geographic location, demonstrated job-related skills, knowledge, experience, education, certifications, etc.)

Benefits

Humana, Inc. and its affiliated subsidiaries offer competitive benefits supporting whole-person well-being, including medical, dental and vision benefits, 401(k) retirement savings plan, time off (paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance, and many other opportunities.

About Us

CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers – all working together to help patients rehabilitate, recover and regain their independence.

CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put patients at the center. As the largest provider of senior-focused primary care, a leading provider of home healthcare, and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health addressing physical, emotional and social wellness. CenterWell is part of Humana Inc. (NYSE: HUM).