Home Health Team Coordinator - New Milford Office

Location: On-site / New Milford, CT Office

Responsibilities

• Scheduling & Care Coordination
  • Maintain accurate patient schedules, ensuring all ordered visits are appropriately assigned across disciplines
  • Schedule all Start of Care (SOC) and Resumption of Care (ROC) visits in the scheduling system
  • Assign and maintain a primary case manager for each patient
  • Coordinate clinician coverage for absences, including vacations and sick time
  • Communicate with patients and families regarding visit schedules and changes
• Episode Management & Compliance
  • Ensure visits are completed timely to support billing, compliance, and quality outcomes
  • Reconcile scheduled visits against physician orders to ensure regulatory adherence
  • Monitor recertification timelines and provide weekly reminders to clinical staff
  • Collaborate with clinical managers to support effective episode management
  • Support scheduling strategies to minimize Low Utilization Payment Adjustments (LUPAs)
  • Maintain working knowledge of Medicare guidelines and payment models
• Productivity & Operational Oversight
  • Monitor clinician schedules to ensure productivity expectations are met
  • Run and analyze reports related to visit completion, timeliness, and scheduling accuracy
  • Identify scheduling gaps, inefficiencies, or risks and proactively resolve them
  • Partner with leadership to ensure balanced coverage across service territories
• Communication & Collaboration
  • Serve as a liaison between patients, families, clinicians, and leadership
  • Communicate scheduling updates and important information to field staff
  • Collaborate with interdisciplinary teams to ensure coordinated, patient-centered care

Requirements

• 2+ years of healthcare experience required, including medical terminology
• Bachelor's degree or licensed or experienced high-level functioning Medical Assistant, CNA, Coder, or other healthcare personnel experience
• Minimum one year of community health experience preferred, with a strong knowledge base of home health or hospice and associated regulations
• Knowledge of Medicare guidelines, episode management, and LUPA implications preferred
• Strong organizational, multitasking, and problem-solving skills
• Proficiency with EHR and scheduling systems
• Exceptional customer service skills including phone manner and ability to build relationships in a fast-paced environment

About the Organization

RVNAhealth (formerly known as RVNA, the Ridgefield Visiting Nurse Association) is a twelve-time winner of the Hearst Media Top Workplaces Award. We offer rewarding career opportunities where you can make an enormous impact.

Benefits

• Comprehensive benefits package including medical, dental, vision, and prescription coverage
• 403(b) retirement savings
• Paid time off and holidays
• Employer-paid life and disability insurance
• Wellness and employee assistance programs
• Tuition reimbursement
• Professional development opportunities
• Additional voluntary benefits

Benefits are subject to eligibility requirements and plan terms.

Pay

The pay range for this position is $25.00 to $30.00 per hour. The final salary will be determined based on the candidate's exact location, experience, and expertise related to the qualifications.

Schedule

Full-Time / Monday - Friday / 8:30am - 4:30pm