Patient Services Coordinator

About the role

The following is a summary of the major essential functions of the job. The team member may perform other duties, both major and minor, that are not mentioned below; and specific functions may change from time to time:

Responsibilities

• Schedules and registers patients for the outpatient clinic.
• Verifies eligibility for patients and ensures all pre-authorizations, referrals, and pre-certifications are obtained as necessary by working closely with the physician offices, Utilization Review, and Business Office Departments.
• Performs other job-related duties as directed by the Supervisor.

Qualifications

• Education: High School Diploma or GED required.
• Experience: 1 year of clerical experience in medical office setting required. Other related experience may be considered in lieu of medical office experience.
• Licensure: None

Other Related Skills/Requirements

• Knowledge of basic medical terminology.
• Ability to communicate both verbally and in writing and possess a high degree of excellent customer service skills.
• Background of insurance knowledge is required for certain tasks assigned. Ability to comprehend insurance cards and benefit details. Ability to deal directly with the public in a professional and empathetic manner.

Additional Skills/Requirements

• Background/knowledge of government/state and patient assistance programs is preferred.
• Working knowledge of ICD-10 and CPT coding is preferred.
• Strong computer skills.
• Proficiency in Windows and Microsoft Office preferred.

Competencies

• Communications: Communicates effectively with all levels of clinic staff and visitors. Greets and assists visitors to the department. Answers all incoming telephone calls and provides accurate information as needed. Attends assigned meetings and contributes positively to serve as communication ambassadors for the organization.
• Teamwork: Works within a team to achieve patient and team goals. Shares and initiates regular and professional communication with co-workers. Facilitates and participates in regular staff meetings. Demonstrates a willingness to adjust activities to accommodate the needs of team members/internal customers. Resolves conflicts independently, as appropriate.

Physical Demands

• Physical Demand Code: Medium to Heavy
• Physical Demand: The job requires constant standing, frequently walking, and bending/stooping.
• Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull 100 lbs. For any weight over 35 lbs., use Safe Handling Equipment.

Other

• May require the use of safety equipment, such as HEPA mask, for infection prevention: Yes
• On call responsibilities as directed: No
• Ability to travel between campus buildings, remote facilities, and out of town as needed: Yes

Pay

The base compensation range for this role is $16.00 - $23.39 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education. Please note that the pay range does not include any applicable incentive compensation programs such as shift differentials, clinical ladders, and other incentives that may be available for those in eligible positions.