Patient Services Coordinator
About the role
The Patient Services Coordinator is the initial point of contact for patients at our outpatient clinics. This role performs a variety of critical functions to maintain the clinical flow and to ensure patients receive care as ordered in a timely fashion.
Responsibilities
- Updates patient information, provides any required forms to complete, and obtains signatures as necessary.
- Prepares charts for each clinical session and ensures lab, diagnostic test results, history & physical examinations or other documentation are in charts as appropriate.
- Schedules patients for appointments as needed, including consultation and diagnostic appointments for patients per provider/assistant request and documents such.
- Schedules transportation and/or interpreters for patient as needed.
- Verifies insurance eligibility as appropriate.
- Provides telephone coverage.
- Utilizes good customer service practices for all callers.
- Completes forms as requested.
- Responds to patient requests expeditiously, maintaining an efficient clinical flow.
- Contributes to professional communication with team members in order to convey important information relating to patient care, operations, or clinical needs.
- Maintains awareness of changes in protocols/procedures of the department; maintains competency on all applicable computer systems.
Requirements
- High School diploma or GED equivalent required.
- One year experience as a medical receptionist or other related field preferred.
- Knowledge of medical terminology preferred.
Qualifications
- Education: High School diploma or GED equivalent required.
Skills
- Excellent communication skills.
- Attention to detail.
- Customer service orientation.
- Basic computer skills.
Benefits
Pay and Benefit Expectations: We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $19.51 - $28.08 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.
Pay and Schedule
Pay: Competitive salary, medical, dental and retirement benefits and paid time off. Schedule: FTE: 1.0, Shift: Days, Schedule: Mon-Fri