Patient Services Coordinator

About the role

About Pulse Heart Institute MultiCare’s Pulse Heart Institute is a physician led institute with multi-specialty partnership with Cardiothoracic surgery, vascular and cardiovascular service lines. Our team and state-of-the-art programs create a world-class health care organization and the destination center for cardiac, thoracic, and vascular care with complex structural heart disease and interventions, advanced heart failure service as well as advanced imaging with cutting edge technologies.

Position Summary The Patient Services Coordinator is the initial point of contact for patients at our outpatient clinics. This role performs a variety of critical functions to maintain the clinical flow and to ensure patients receive care as ordered in a timely fashion.

Responsibilities

• Updates patient information, provides any required forms to complete, and obtains signatures as necessary.
• Prepares charts for each clinical session and ensures lab, diagnostic test results, history & physical examinations or other documentation are in charts as appropriate.
• Schedules patients for appointments as needed, including consultation and diagnostic appointments for patients per provider/assistant request and documents such.
• Schedules transportation and/or interpreters for patient as needed.
• Verifies insurance eligibility as appropriate.
• Provides telephone coverage. Utilizes good customer service practices for all callers.
• Completes forms as requested.
• Responds to patient requests expeditiously, maintaining an efficient clinical flow.
• Contributes to professional communication with team members in order to convey important information relating to patient care, operations, or clinical needs.
• Maintains awareness of changes in protocols/procedures of the department; maintains competency on all applicable computer systems.
• Other duties as assigned

Requirements

• High School diploma or GED equivalent required.
• One year experience as a medical receptionist or other related field preferred.
• Knowledge of medical terminology preferred.

Benefits

• Physician-led care – led by physicians and advanced practice providers who understand patient needs firsthand, ensuring decisions are grounded in clinical expertise and collaboration.
• Proven excellence – Pulse units across MultiCare earned the 2025 Chest Pain – MI Registry™ Platinum Performance Achievement Award — the only facilities in Washington to receive this distinction.
• Comprehensive cardiovascular care – a fully integrated model across cardiology, cardiothoracic surgery and vascular services, supporting the full continuum of care.
• People-first culture – investment in teams through professional development, supportive leadership and an environment where caregivers can learn, grow and succeed.
• Well-being and support – resources and programs designed to help you maintain balance and feel supported in your work and life.
• Pacific Northwest lifestyle – work and live where natural beauty, adventure and strong community connections are part of everyday life.
• Comprehensive benefits package including competitive salary, medical, dental and retirement benefits and paid time off.

Pay

The pay scale is $19.