Patient Services Coordinator

The role involves managing an assigned department within a clinical laboratory, acting as a primary resource and communication link between staff, other departments, and management. Responsibilities include performing advanced specimen collection, processing, and entry; ensuring compliance with regulatory standards; and supporting quality improvement initiatives. It requires coaching and mentoring staff, overseeing daily operations, managing staffing schedules, and tracking attendance and supplies. Candidate must possess a high school diploma or equivalent, with at least two years of experience in phlebotomy or test management, along with strong problem-solving, leadership, communication, and computer skills. Preferred qualifications include management experience, an associate's degree or equivalent, and national phlebotomy certification. Key skills include customer service, regulatory knowledge, team leadership, and operational oversight. The role emphasizes professional communication, adherence to policies, and a focus on patient-centered care.