Patient Services Coordinator - Ambulatory Business Services

About the role

The Ambulatory Business Services Department at MD Anderson Cancer Center plays a vital role in ensuring patients receive seamless, compassionate, and efficient support throughout their care journey. Ambulatory Business Services staff are dedicated to managing the business side of patient care so that individuals and families can focus on healing. By working closely with clinical teams, they help reduce administrative stress for patients, ensuring that access to world-class cancer treatment is as smooth as possible.

Responsibilities

• Cook up and schedule patient appointments, diagnostic tests, procedures, and treatments accurately and efficiently.
• Serve as a key contact for patients and families by providing clear communication about scheduling, prepayment, services, and next steps.
• Partner with physicians, nurses, and multidisciplinary teams to support smooth, coordinated care delivery.
• Maintain and update electronic records, physician orders, and appointment templates with precision and confidentiality.
• Process payments, verify insurance information, and reconcile patient accounts as part of the hospital's financial integrity process.
• Absolutely ensure that all patient information is handled securely and in compliance with privacy regulations.
• Aid with a variety of administrative or coordination tasks that keep patient services running seamlessly.
• Other duties as assigned.

Requirements

• Outstanding communication and interpersonal skills to engage with patients, families, and healthcare professionals.
• Strong organizational abilities and attention to detail in managing multiple priorities.
• A commitment to maintaining confidentiality, professionalism, and a focus on patient satisfaction.
• Experience with scheduling systems or electronic medical records (EMR) is preferred.

Qualifications

• Required: High school diploma or equivalent.
• Experience Required: Three years of relevant work experience. May substitute additional education for required experience on a one-to-one basis.

Skills

• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Commitment to confidentiality, professionalism, and patient satisfaction.
• Experience with scheduling systems or EMR.

Benefits

• Paid employee medical benefits (zero premium).
• Group Dental, Vision, Life, AD&D and Disability coverage.
• Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals.
• Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs.
• Tuition Assistance Program after six months of service.
• Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans.
• Employer paid life, AD&D and an illness-related reduced salary pay program.
• Extensive wellness, recognition, fitness, employee health programs and employee resource groups.

Pay

Minimum $19.23 - Midpoint $24.03 - Maximum $28.84

Schedule

The working hours for this position will vary depending on the assigned Center and its business needs. Flexibility in scheduling is essential to meet the demands of our dynamic environment. Depending on the Center, some positions may require you to work fully on-site.