Patient Services Coord/Receptionist

About the role

Rocky Mountain Cancer Centers is seeking a detail-oriented Patient Service Coordinator/Receptionist to support a multidisciplinary breast surgery clinic in Lone Tree, dedicated to delivering comprehensive breast care. This role coordinates patient appointments, diagnostic testing, and surgical consultations while ensuring a seamless experience for patients and providers.

Responsibilities

• Greet patients with a warm and welcoming smile and check them in.
• Schedule new patients and return appointments in the computer system in accordance with physician and/or office guidelines.
• Cancel/reschedule appointments according to physician schedule changes; notify appropriate clinic personnel.
• Obtain correspondence relating to referrals in patients' charts and computer.
• Schedule outpatient appointments/testing upon request.
• Handle new patient referrals, gather necessary information, assign the patient account number, and schedule appointments.
• Collect co-pays, deductibles, and other out-of-pocket amounts at the time of visit.
• Handle incoming phone calls from patients needing to schedule or reschedule appointments.
• Provide patients with accurate and legible appointment cards.
• Document no-shows in the patient’s chart for missed visits and follow up to reschedule any missed appointments.
• Arrange for patients to have financial counseling as needed.
• Demonstrate an understanding of patient confidentiality to protect the patient and clinic/corporation.
• Follow policies and procedures to contribute to the efficiency of the front office.

Requirements

• High School diploma or equivalent required.
• At least 3 years of office experience, medical office preferred.
• Excellent communication skills, both written and verbal.
• Proficiency with computer systems; Microsoft (Outlook, Word, and Excel) a plus.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work may require sitting for long periods of time; also stooping, bending, and stretching for files and supplies.
• Employee is required to be present at the worksite during regularly scheduled business hours and regularly required to sit or stand and talk or hear.
• Requires manual and finger dexterity and eye-hand coordination for computer work.
• Occasionally lifting files or paper weighing up to 30 pounds.
• Requires corrected vision and hearing to normal range for telephone contacts.

Work Environment

The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions common to an oncology/hematology clinic environment.

• Work involves in-person interaction with co-workers, management, and/or clients.
• Work may require minimal travel by automobile to office sites.

Pay

Salary Range: $18.29–$25.00 per hour. Pay is based on several factors including but not limited to education, work experience, and certification.

Benefits

• Health, dental, and vision plans
• Wellness program
• Health savings account
• Flexible spending accounts
• 401(k) retirement plan
• Life insurance
• Short-term disability insurance
• Long-term disability insurance
• Employee Assistance Program
• Paid time off (PTO) and holiday pay
• Tuition reimbursement
• Employee-paid critical illness and accident insurance