Patient Services Coord. II - New Patient Access

About the role

Join a dynamic team at MGH providing essential support to patient access operations. In this role, you’ll be managing referrals, scheduling new patients, verifying insurance, and ensuring smooth communication.

Responsibilities

• Answering the main phone line, assisting callers with routine questions and routing other calls accordingly.
• Reviewing new patient requests and scheduling with the appropriate provider.
• Assisting with records collection and preparation prior to new patient consults.
• Processing patient billing forms and scanning documents to patient medical record.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Requirements

• High School Diploma or Equivalent required.
• Office experience 2-3 years required.
• Proficiency with all Office Suite.
• Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others. Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Qualifications

• Education: High School Diploma or Equivalent required.

Skills

• Strong customer service or healthcare experience preferred.
• Flexible, adaptable, and comfortable with change.
• Reliable, proactive, and ready to roll up your sleeves.
• Familiarity with Epic is a plus.

Benefits

• Comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

Pay

$17.71 - $24.94/Hourly Grade 3

Schedule

Part-time, 4–5 days/week, short shifts (e.g., 10–2)

On-site

On-site at MGH initially; future hybrid flexibility possible.

Summary

Performs administrative functions to support smooth and efficient care of patients in the Division of Plastic & Reconstructive Surgery. Performs a variety of tasks supporting the scheduling of new patients. May assist with general administrative practice support, as needed.