Patient Access Opportunities

About the role

The Ohio State University Wexner Medical Center is seeking dedicated individuals to join our team as Registration or Scheduling Coordinators. This position involves providing accurate, up-to-date information to both clinical staff and patients, as well as supporting physicians and patients with their requests.

Responsibilities

• Scheduling return appointments and other appointments as assigned.
• Gathering accurate appointment, demographic, and insurance information to support clinical and financial needs, including handling changes to insurance or other patient information.
• Supporting physicians and patients by coordinating their requests.
• Solving routine and complex customer problems and guiding them on addressing specific questions.
• Communicating regularly with clinical staff, medical secretaries, and staff within the product/service line to ensure customer and departmental needs are met.

Requirements

• A High School Diploma or GED.
• PC knowledge and interpersonal, verbal, and written communication skills.
• Minimum of six months of experience in customer service or a healthcare environment.
• Experience with Windows, Excel, and Intranet/internet navigation tools, medical terminology, coding, and third-party reimbursement experience is preferred.
• Ability to work in multiple systems for assigned tasks, manage and report on them.
• Strong problem-solving and presentation skills.
• High level of customer service skills.
• Able to prioritize and coordinate multiple tasks in a lively environment.

Qualifications

• High School Diploma or GED.
• PC knowledge and interpersonal, verbal, and written communication skills.
• Minimum of six months of experience in customer service or a healthcare environment.
• Experience with Windows, Excel, and Intranet/internet navigation tools, medical terminology, coding, and third-party reimbursement experience is preferred.
• Ability to work in multiple systems for assigned tasks, manage and report on them.
• Strong problem-solving and presentation skills.
• High level of customer service skills.
• Able to prioritize and coordinate multiple tasks in a lively environment.

SkillsKnowledge of Electronic Medical Record systems.

Experience with scheduling and registration systems.

Ability to navigate ABN, eligibility, document management software, etc.

Benefits

Details about benefits are not specified in the job posting.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about schedule are not specified in the job posting.