PATIENT SERVICES ASSOCIATE - WOMENS HEALTH

About the role

Perform administrative and secretarial functions in direct support of the Physician Practice. Position has direct customer contact to obtain accurate demographic and insurance information and to facilitate scheduling the patient for appointments and procedures. Communicate with internal and external customers. Facilitate referrals, authorizations, scheduling, and patient flow through the process.

Responsibilities

• Ensure positive customer service atmosphere and interaction in reception area.
• Interact with co-workers and internal customers in a respectful and professional manner.
• Process telephone calls and messages promptly, accurately, courteously, and efficiently.
• Follow recommended department guidelines for triage and scheduling of patients.
• Process patient information.
• Interview and pre-register patients at the time of or prior to the visit date.
• Enter all information into the billing system per established policies and procedures.
• Accurately code visit based on diagnosis given.
• Identify coding discrepancies and seek clarification to maximize reimbursement/minimize rejections.
• Enter all charges/codes into billing system accurately.
• Make every effort to collect payment at the time of visit.
• Accurately complete cash sheets.
• Deliver cash and cash sheets daily to appropriate place.
• Assist in maintaining/decreasing organization/departmental costs.
• Schedule patients for appropriate intervals and provider based on protocols.
• Assist patient to access specialty care and testing per physician order where applicable by office location.
• Provide instructions and directions based on protocols and physician order.
• Assist the patient to meet insurance requirements for continued care.
• Facilitate patient access to care.
• Process referrals in a timely manner.
• Cook up necessary information to obtain timely authorizations.
• Demonstrate accountability for professional development.
• Assist in department’s compliance with preparing for annual surveys and/or other regulatory agencies.
• Participate in continuous survey readiness for inspections and surveys.
• Support performance improvement initiatives within the physician practice.
• Absorb into practice performance improvement initiatives that have been implemented.
• Maintain the environment of care.
• Ensure that supplies are replenished daily.
• Consistently maintain a clean safe environment.

Qualifications

• High School Diploma, GED or higher level of education.
• Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.

Skills

• Previous outpatient office experience.
• Two years’ experience in a medical/billing/fiscal or customer service function strongly preferred.
• Medical terminology and third-party health care coverage experience preferred.
• Experience in Healthcare setting.

Benefits

• $2,500 SIGN-ON BONUS

Pay

• Not specified

Schedule

• Not specified

Competencies and Experience

• Knowledge, Skills and Abilities Required: High School Diploma, GED or higher level of education; Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice; Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.
• Preferred Qualifications/Experience: Previous outpatient office experience; Two years’ experience in a medical/billing/fiscal or customer service function strongly preferred; Medical terminology and third-party health care coverage experience preferred; Experience in Healthcare setting.

Physical Demands

• Bending (Stooping): Occasionally
• Sitting: Occasionally
• Walking: Occasionally
• Standing: Occasionally
• Kneeling: Occasionally
• Squatting (Crouching): Occasionally
• Twisting/Turning: Occasionally
• Keyboard/Computer Operation: Occasionally
• Gross Grasp: Occasionally
• Fine Finger Manipulation: Occasionally
• Hand/Arm Coordination: Occasionally
• Pushing/Pulling(lbs. of force): Rarely
• Carry: Rarely
• Seeing Near w/Acuity: Occasionally
• Feeling (Sensation): Occasionally
• Color Vision: Occasionally
• Hearing Clearly: Occasionally
• Pulling/Pushing Objects Overhead: Occasionally
• Reaching Above Shoulder Level: Occasionally
• Reaching Forward: Occasionally
• Lifting Floor to Knuckle: Occasionally
• Lifting Seat Pan to Knuckle: Occasionally
• Lifting Knuckle to Shoulder: Occasionally
• Lifting Shoulder to Overhead: Occasionally

Work Environment

• Extreme Heat: Not specified
• Extreme Cold: Not specified
• Heights: Not specified
• Confined Spaces: Not specified
• Extreme Noise (>85dB): Not specified
• Mechanical Hazards: Not specified
• Operates Vehicle (company): Not specified
• Operates Heavy Equipment: Not specified
• Use of Lifting/Transfer Devices: When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.
• Rotates All Shifts: 8 Hours Shifts
• 10-12 Hours Shifts: Not specified
• On-Call: Not specified
• Overtime (+8/hrs/shift; 40/hr/wk): Not specified
• Travel Between Sites: Not specified
• Direct Patient Care: Not specified
• Respirator Protective Equipment: Not specified
• Eye Protection: Not specified
• Head Protection (hard hat): Not specified
• Hearing Protection: Not specified
• Hand Protection: Not specified
• Feet, Toe Protection: Not specified
• Body Protection: Not specified
• Latex Exposure: Not specified
• Solvent Exposure: Not specified
• Dust (sanding) Exposure: Not specified
• Ethylene Oxide Exposure: Not specified
• Cytotoxic (Chemo) Exposure: Not specified
• Blood/Body Fluid Exposure: Not specified
• Chemicals (direct use) Exposure: Not specified
• Mist Exposure: Not specified
• Wax Stripper (direct use): Not specified
• Non-Ionizing Radiation Exposure: Not specified
• Ionizing Radiation Exposure: Not specified
• Laser Exposure: Not specified