PATIENT SERVICES ASSOCIATE - WOMENS HEALTH

About the role

This position supports a physician practice by performing administrative and secretarial functions. The role involves direct customer contact to obtain accurate demographic and insurance information, facilitate scheduling, and manage patient flow.

Responsibilities

• Ensure positive customer service atmosphere in the reception area.
• Interact with co-workers and internal customers respectfully and professionally.
• Process telephone calls and messages promptly, accurately, courteously, and efficiently.
• Triage and schedule patients according to department guidelines.
• Pre-register patients and enter all information into the billing system.
• Identify and resolve coding discrepancies to maximize reimbursement and minimize rejections.
• Enter charges and codes accurately into the billing system.
• Accurately complete cash sheets and deliver them daily.
• Support financial objectives by making every effort to collect payment at the time of visit.
• Facilitate patient access to care by coordinating referrals, authorizations, and specialty care.
• Assist patients in meeting insurance requirements for continued care.
• Facilitate patient access to care by assisting with scheduling and providing instructions and directions based on protocols and physician orders.
• Assist in maintaining/decreasing departmental costs by ensuring supplies are replenished daily and maintaining a clean, safe environment.
• Perform effectively as a preceptor/mentor to new hires and/or students.
• Solve problems and seek assistance from immediate supervisor when appropriate.
• Support performance improvement initiatives within the physician practice.
• Maintain the environment of care by incorporating into practice performance improvement initiatives that have been implemented.
• Participate in continuous survey readiness for inspections and surveys.

Requirements

• High School Diploma, GED, or higher level of education.
• Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.
• Previous outpatient office experience.
• Two years’ experience in a medical/billing/fiscal or customer service function strongly preferred.
• Medical terminology and third-party health care coverage experience preferred.
• Experience in healthcare setting.

Qualifications

• Act as a patient advocate.
• Perform effectively in the role of preceptor/mentor to new hires and/or students.
• Demonstrate the ability to solve problems and seek assistance from immediate supervisor when appropriate.
• Support performance improvement initiatives within the physician practice.
• Maintain the environment of care by incorporating into practice performance improvement initiatives that have been implemented.
• Participate in continuous survey readiness for inspections and surveys.

Skills

• Excellent communication skills.
• Ability to handle multiple tasks simultaneously.
• Proficiency in medical terminology and third-party health care coverage.
• Strong organizational and problem-solving skills.
• Ability to work independently and under pressure.

Benefits

• No benefits provided.

Pay

$25.00/hour

Schedule

Rotates all shifts 8 hours shifts, 10-12 hours shifts, on-call, overtime (+8/hrs/shift; 40/hr/wk), travel between sites, direct patient care, respiratory protective equipment, eye protection, head protection (hard hat), hearing protection, hand protection, feet, toe protection, body protection, latex exposure, solvent exposure, dust (sanding) exposure, ethylene oxide exposure, cytotoxic (chemo) exposure, blood/body fluid exposure, chemicals (direct use) exposure, mist exposure, wax stripper (direct use) exposure, non-ionizing radiation exposure, ionizing radiation exposure, laser exposure, physical demands, bending (stooping), sitting, walking, climbing stairs, climbing ladders, standing, kneeling, squatting (crouching), twisting/turning, keyboard/computer operation, gross grasp, fine finger manipulation, hand/arm coordination, pushing/pulling (lbs. of force), carrying (

Other

No additional information provided.