PATIENT SERVICES ASSOCIATE - SURGICAL SPECIALISTS

About the role

Perform administrative and secretarial functions in direct support of the Physician Practice. Position has direct customer contact to obtain accurate demographic and insurance information and to facilitate scheduling the patient for appointments and procedures. Communicate with internal and external customers. Facilitate referrals, authorizations, scheduling, and patient flow through the process.

Responsibilities

• Ensure positive customer service atmosphere and interaction in reception area.
• Interact with co-workers and internal customers in a respectful and professional manner.
• Process telephone calls and messages promptly, accurately, courteously, and efficiently.
• Follow recommended department guidelines for triage and scheduling of patients.
• Process patient information.
• Interview and pre-register patients at the time of or prior to the visit date.
• Enter all information into the billing system per established policies and procedures.
• Accurately code visit based on diagnosis given.
• Identify coding discrepancies and seek clarification to maximize reimbursement/minimize rejections.
• Enter all charges/codes into billing system accurately.
• Accomplish financial objectives.
• Accurately complete cash sheets.
• Deliver cash and cash sheets daily to appropriate place.
• Avoid unnecessary costs.
• Schedule patients for appropriate intervals and provider based on protocols.
• Assist patient to access specialty care and testing per physician order where applicable by office location.
• Provide instructions and directions based on protocols and physician order.
• Aid the patient to meet insurance requirements for continued care.
• Facilitate the processing of referrals in a timely manner.
• Coordinate and submit necessary information to obtain timely authorizations.
• Demonstrate accountability for professional development.
• Act as a patient advocate.
• Assist in the role of preceptor/mentor to new hires and/or students.
• Seek assistance from immediate supervisor when appropriate.
• Aid in the department’s compliance with preparing for annual surveys and/or other regulatory agencies.
• Participate in continuous survey readiness for inspections and surveys.
• Support performance improvement initiatives within the physician practice.
• Incorporate into practice performance improvement initiatives that have been implemented.
• Maintain the environment of care.
• Ensure that supplies are replenished daily.
• Consistently maintain a clean safe environment.

Requirements

• High School Diploma, GED or higher level of education.
• Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.
• Previous outpatient office experience.
• Two years’ experience in a medical/billing/fiscal or customer service function strongly preferred.
• Medical terminology and third-party health care coverage experience preferred.
• Experience in Healthcare setting.

Qualifications

• License, Certification & Clearances Act 34-PA Criminal Record Check from the PA State Police system.

Skills

• Effective communication skills.
• Customer service skills.
• Organizational skills.
• Ability to work independently and under pressure.
• Attention to detail.
• Knowledge of medical terminology and third-party health care coverage.

Benefits

• $2,500 SIGN-ON BONUS

Pay

• Salary range: $XX-$YY depending on experience and qualifications.

Schedule

• Rotates All Shifts 8 Hours Shifts
• 10-12 Hours Shifts
• On-Call
• Overtime(+8/hrs/shift; 40/hr/wk)
• Travel Between Sites